Dufferin Place Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Dufferin Place Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Dufferin Place
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1200 Dufferin Crescent Accreditation status Accredited
City/postal code Nanaimo V9S2B7 Accreditation expiry date April 2022
Phone number (250) 755-7632 Contact for complaints Sharron Traub, Manager
Operator (name) Vancouver Island Health Phone number of complaint contact (250) 755-7654
Opened 1987 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Filipino, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Laundry one time charge $30, hairdressing
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 146
Total beds 146
Room Configuration2 (as of March 31, 2020)
Private rooms 14
Semi-private rooms 8
Multi-person rooms 29

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.31 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.98 3.01
Allied health hours (hours per resident per day) 0.34 0.35
Raw food costs per resident per day (actual cost) $10.85 $11.28
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20
Serious adverse events 1
Inspections
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 75.4% 64.4%
Percent 85 years or older 56.1% 55.1%
Percent younger than 65 years 5.6% 5.5%
Average length of stay (days) 480 834
Percent of residents diagnosed with depression 46.7% 23.3%
Percent of residents totally dependent in activities of daily living 32.7% 30.7%
Percent of residents with severe cognitive impairment 23.8% 28.8%
Percent of residents with dementia (mild to severe) 55.1% 64.0%
Percent of residents with physically abusive behaviour 2.2% 8.9%
Average index of social engagement 3.3 2.7
Percent of residents with low social engagement 35.4% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 41.2% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 27.9% 5.8%
Percent of residents receiving depression medication 53.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 1.1% 24.2%
Percent of residents with daily physical restraints 1.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 89.0% 85.4%
Percent of health care workers vaccinated for influenza 83.2% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Dufferin Place website