The Views at St. Joseph's Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Views at St. Joseph's Quick Facts

December 2020

Click here for Residential Care Survey results
Facility The Views at St. Joseph's
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 2137 Comox Avenue Accreditation status Accredited
City/postal code Comox V9M1P2 Accreditation expiry date 2022
Phone number (250) 331-8650 Contact for complaints Seniors Operations Leader
Operator (name) Providence Residential and Community Care Services Society Phone number of complaint contact (250) 331-8650 x68701
Opened 1982 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Tagalog, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 149
Total beds 149
Room Configuration2 (as of March 31, 2020)
Private rooms 37
Semi-private rooms 22
Multi-person rooms 17

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.17 3.20
Nursing/Care Aide care hours (hours per resident per day) 2.80 2.81
Allied health hours (hours per resident per day) 0.37 0.40
Raw food costs per resident per day (actual cost) $7.11 $6.80
Facility per diem rate $226.73 $239.45

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20
Serious adverse events 0
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 73.8% 64.4%
Percent 85 years or older 60.2% 55.1%
Percent younger than 65 years 3.6% 5.5%
Average length of stay (days) 905 834
Percent of residents diagnosed with depression 20.3% 23.3%
Percent of residents totally dependent in activities of daily living 27.3% 30.7%
Percent of residents with severe cognitive impairment 24.1% 28.8%
Percent of residents with dementia (mild to severe) 72.2% 64.0%
Percent of residents with physically abusive behaviour 6.1% 8.9%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 34.0% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 1.1% 10.4%
Percent of residents receiving recreation therapy 22.5% 30.0%
Percent of residents receiving occupational therapy 4.6% 5.8%
Percent of residents receiving depression medication 59.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.9% 24.2%
Percent of residents with daily physical restraints 11.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 87.9% 85.4%
Percent of health care workers vaccinated for influenza 92.4% 69.2%

Source: BC Centre for Disease Control