Cottonwoods Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Cottonwoods Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Cottonwoods Care Centre
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 2255 Ethel Street Accreditation status Unknown
City/postal code Kelowna V1Y2Z9 Accreditation expiry date not available
Phone number (250) 862-4100 Contact for complaints Patient Care Quality Office
Operator (name) Interior Health Phone number of complaint contact 1-877-442-2001
Opened 1976 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, German, Spanish, Italian, Mandarin, Punjabi, Cantonese, Russian, Vietnamese, Thai, Korean, Japanese, Croatian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 221
Total beds 221
Room Configuration2 (as of March 31, 2020)
Private rooms 34
Semi-private rooms 29
Multi-person rooms 33

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.26 3.44
Nursing/Care Aide care hours (hours per resident per day) 2.91 3.08
Allied health hours (hours per resident per day) 0.35 0.36
Raw food costs per resident per day (actual cost) $10.22 $10.41
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 13 Number substantiated licensing complaints n/a
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 1.4 0.6 Medication error with adverse event 1 0.5 0.2
Abuse / neglect 2 0.9 0.8 Missing or wandering person 40 18.1 1.3
Fall with injury / Adverse event 32 14.5 8.9 Other injury 19 8.6 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 11 5.0 4.0
Unexpected illness 137 62.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 69 31.2 26.2 Other - clinical 0 0.0 0.7
Unexpected death 7 3.2 0.6 Other - service delivery 5 2.3 0.6
Inspections
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 67.1% 64.4%
Percent 85 years or older 62.0% 55.1%
Percent younger than 65 years 5.1% 5.5%
Average length of stay (days) 627 834
Percent of residents diagnosed with depression 33.4% 23.3%
Percent of residents totally dependent in activities of daily living 33.6% 30.7%
Percent of residents with severe cognitive impairment 32.0% 28.8%
Percent of residents with dementia (mild to severe) 62.0% 64.0%
Percent of residents with physically abusive behaviour 5.1% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 51.2% 48.0%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 4.9% 10.4%
Percent of residents receiving recreation therapy 21.2% 30.0%
Percent of residents receiving occupational therapy 16.8% 5.8%
Percent of residents receiving depression medication 43.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.2% 24.2%
Percent of residents with daily physical restraints 2.6% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 62.5% 85.4%
Percent of health care workers vaccinated for influenza 81.6% 69.2%

Source: BC Centre for Disease Control