Westview Extended Care - Pentiction Regional Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Westview Extended Care - Pentiction Regional Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Westview Extended Care - Pentiction Regional Hospital
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 550 Carmi Ave Accreditation status Unknown
City/postal code Penticton V2A8P9 Accreditation expiry date not available
Phone number (250) 492-9039/(250) 492-9026 Contact for complaints Manager / Resident Care Coordinator
Operator (name) Interior Health Phone number of complaint contact (250) 492-4000 x32676 / (250) 492-4000 x32106
Opened 1980 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi, Hindi, Portuguese, Filipino, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 102
Total beds 102
Room Configuration2 (as of March 31, 2020)
Private rooms 10
Semi-private rooms 10
Multi-person rooms 18

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.32 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.90 2.93
Allied health hours (hours per resident per day) 0.42 0.43
Raw food costs per resident per day (actual cost) $8.21 $8.42
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints n/a
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 1.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 7 6.9 8.9 Other injury 3 2.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.0 4.0
Unexpected illness 22 21.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 54 52.9 26.2 Other - clinical 1 1.0 0.7
Unexpected death 2 2.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 61.2% 64.4%
Percent 85 years or older 63.9% 55.1%
Percent younger than 65 years 3.7% 5.5%
Average length of stay (days) 689 834
Percent of residents diagnosed with depression 17.8% 23.3%
Percent of residents totally dependent in activities of daily living 42.4% 30.7%
Percent of residents with severe cognitive impairment 13.3% 28.8%
Percent of residents with dementia (mild to severe) 64.0% 64.0%
Percent of residents with physically abusive behaviour 5.3% 8.9%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 38.3% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.4% 10.4%
Percent of residents receiving recreation therapy 3.0% 30.0%
Percent of residents receiving occupational therapy 13.6% 5.8%
Percent of residents receiving depression medication 37.9% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.5% 24.2%
Percent of residents with daily physical restraints 4.6% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 78.4% 85.4%
Percent of health care workers vaccinated for influenza 49.6% 69.2%

Source: BC Centre for Disease Control