Menno Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Menno Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Menno Hospital
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 32945 Marshall Road Accreditation status Accredited
City/postal code Abbotsford V2S1K1 Accreditation expiry date October 2021
Phone number (604) 859-7631 Contact for complaints Karen L Baillie, CEO or Smitha Varghese, Director of Care
Operator (name) Mennonite Benevolent Society Phone number of complaint contact (604) 859-7631
Opened 1960 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 151
Total beds 151
Room Configuration2 (as of March 31, 2020)
Private rooms 59
Semi-private rooms 43
Multi-person rooms 2

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.37 3.37
Nursing/Care Aide care hours (hours per resident per day) 2.99 2.99
Allied health hours (hours per resident per day) 0.38 0.38
Raw food costs per resident per day (actual cost) $7.40 $7.87
Facility per diem rate $225.07 $236.15

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.7 1.3
Fall with injury / Adverse event 18 11.9 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 0.7 4.0
Unexpected illness 50 33.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 61 40.4 26.2 Other - clinical 4 2.6 0.7
Unexpected death 1 0.7 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 1
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 87 84
Percent female 73.9% 64.4%
Percent 85 years or older 72.2% 55.1%
Percent younger than 65 years 3.8% 5.5%
Average length of stay (days) 607 834
Percent of residents diagnosed with depression 18.5% 23.3%
Percent of residents totally dependent in activities of daily living 28.6% 30.7%
Percent of residents with severe cognitive impairment 17.6% 28.8%
Percent of residents with dementia (mild to severe) 67.5% 64.0%
Percent of residents with physically abusive behaviour 8.2% 8.9%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 64.4% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 10.2% 10.4%
Percent of residents receiving recreation therapy 63.7% 30.0%
Percent of residents receiving occupational therapy 8.9% 5.8%
Percent of residents receiving depression medication 49.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 6.7% 24.2%
Percent of residents with daily physical restraints 3.3% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 82.0% 85.4%
Percent of health care workers vaccinated for influenza 71.5% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Menno Hospital website