Overlander Long Term Care Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Overlander Long Term Care Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Overlander Long Term Care
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 953 Southill Street Accreditation status Unknown
City/postal code Kamloops V2B7Z9 Accreditation expiry date not available
Phone number (250) 554-2323 Contact for complaints Manager
Operator (name) Interior Health Phone number of complaint contact (250) 554-6035
Opened 1976 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Filipino, Hindi, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 183
Total beds 183
Room Configuration2 (as of March 31, 2020)
Private rooms 35
Semi-private rooms 14
Multi-person rooms 30

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Primarily

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.42 3.42
Nursing/Care Aide care hours (hours per resident per day) 3.04 3.04
Allied health hours (hours per resident per day) 0.38 0.38
Raw food costs per resident per day (actual cost) $9.26 $8.70
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 7 Number substantiated licensing complaints n/a
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 5 2.7 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 3 1.6 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 17 9.3 8.9 Other injury 4 2.2 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 12 6.6 4.0
Unexpected illness 41 22.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 70 38.3 26.2 Other - clinical 2 1.1 0.7
Unexpected death 2 1.1 0.6 Other - service delivery 1 0.5 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 2
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 69.8% 64.4%
Percent 85 years or older 43.1% 55.1%
Percent younger than 65 years 7.4% 5.5%
Average length of stay (days) 925 834
Percent of residents diagnosed with depression 34.0% 23.3%
Percent of residents totally dependent in activities of daily living 42.6% 30.7%
Percent of residents with severe cognitive impairment 31.1% 28.8%
Percent of residents with dementia (mild to severe) 70.9% 64.0%
Percent of residents with physically abusive behaviour 9.3% 8.9%
Average index of social engagement 2.3 2.7
Percent of residents with low social engagement 56.1% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 17.6% 10.4%
Percent of residents receiving recreation therapy 33.0% 30.0%
Percent of residents receiving occupational therapy 9.1% 5.8%
Percent of residents receiving depression medication 56.4% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 40.8% 24.2%
Percent of residents with daily physical restraints 6.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 93.4% 85.4%
Percent of health care workers vaccinated for influenza 72.5% 69.2%

Source: BC Centre for Disease Control