St. Michael's Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

St. Michael's Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility St. Michael's Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 7451 Sussex Avenue Accreditation status Not Accredited
City/postal code Burnaby V5J5C2 Accreditation expiry date not applicable
Phone number (604)-434-1323 Contact for complaints Director of Care
Operator (name) St. Michael's Centre Hospital Society Phone number of complaint contact (604) 412-2185
Opened 1981 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Farsi, Urdu, Hindi, Punjabi, Sindhi, Mandarin, Spanish, Cantonese, Polish, English, Tagalog, Gujarati, Visayan, Ilokano, Malayalam

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 144
Total beds 144
Room Configuration2 (as of March 31, 2020)
Private rooms 36
Semi-private rooms 36
Multi-person rooms 9

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.34 3.34
Nursing/Care Aide care hours (hours per resident per day) 2.96 2.96
Allied health hours (hours per resident per day) 0.38 0.38
Raw food costs per resident per day (actual cost) $7.30 $8.02
Facility per diem rate $219.81 $230.82

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 0.7 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 8 5.6 8.9 Other injury 2 1.4 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 2.1 4.0
Unexpected illness 29 20.1 20.5 Attempted suicide 1 0.7 0.1
Expected death 23 16.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 6 Number of licensing infractions found 16
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 5 Medication 0
Staffing 3 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 5 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 61.5% 64.4%
Percent 85 years or older 59.3% 55.1%
Percent younger than 65 years 3.8% 5.5%
Average length of stay (days) 653 834
Percent of residents diagnosed with depression 14.2% 23.3%
Percent of residents dependent in activities of daily living 36.5% 30.7%
Percent of residents with severe cognitive impairment 18.6% 28.8%
Percent of residents with dementia (mild to severe) 49.1% 64.0%
Percent of residents with physically abusive behaviour 7.0% 8.9%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 58.8% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 41.2% 30.0%
Percent of residents receiving occupational therapy 14.6% 5.8%
Percent of residents receiving depression medication 45.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.1% 24.2%
Percent of residents with daily physical restraints 15.3% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control