Three Links Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Three Links Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Three Links Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2934 East 22nd Ave Accreditation status Accredited
City/postal code Vancouver V5M2Y4 Accreditation expiry date October 2022
Phone number (604) 434-7211 Contact for complaints Director of Care
Operator (name) Three Links Care Society Phone number of complaint contact (778) 452-6503
Opened 1981 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi, Cantonese, Italian, Polish, Portuguese, Farsi, Hokkien, Russian, Spanish, Swedish, Ukrainian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 90
Total beds 90
Room Configuration2 (as of March 31, 2020)
Private rooms 90
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.21 3.34
Nursing/Care Aide care hours (hours per resident per day) 2.84 2.98
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.88 $9.63
Facility per diem rate $226.12 $236.27

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 6 6.7 1.3
Fall with injury / Adverse event 8 8.9 8.9 Other injury 3 3.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 4 4.4 4.0
Unexpected illness 37 41.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 23 25.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 1.1 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 48.0% 64.4%
Percent 85 years or older 40.6% 55.1%
Percent younger than 65 years 6.1% 5.5%
Average length of stay (days) 1,002 834
Percent of residents diagnosed with depression 24.1% 23.3%
Percent of residents dependent in activities of daily living 40.4% 30.7%
Percent of residents with severe cognitive impairment 26.6% 28.8%
Percent of residents with dementia (mild to severe) 67.0% 64.0%
Percent of residents with physically abusive behaviour 3.9% 8.9%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 22.3% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 1.8% 10.4%
Percent of residents receiving recreation therapy 5.0% 30.0%
Percent of residents receiving occupational therapy 11.7% 5.8%
Percent of residents receiving depression medication 52.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 29.1% 24.2%
Percent of residents with daily physical restraints 2.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 95.6% 85.4%
Percent of health care workers vaccinated for influenza 91.8% 69.2%

Source: BC Centre for Disease Control