Kiwanis Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Kiwanis Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Kiwanis Care Centre
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 35 Clute Street Accreditation status Accredited
City/postal code New Westminster V3L1Z5 Accreditation expiry date October 2020
Phone number (604) 525-6471 Contact for complaints Executive Director / Director of Care
Operator (name) Kiwanis Care Society Phone number of complaint contact (604) 525-6471 x333
Opened 1982 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, Spanish, Korean, Cantonese, Mandarin, Greek, Romanian, Cambodian, Gujarati, Slovene, Hindi, Punjabi, Serbian, Bengali, Polish, Russian, Italian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 75
Total beds 75
Room Configuration2 (as of March 31, 2020)
Private rooms 59
Semi-private rooms 8
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.00 3.00
Nursing/Care Aide care hours (hours per resident per day) 2.69 2.69
Allied health hours (hours per resident per day) 0.31 0.31
Raw food costs per resident per day (actual cost) $5.22 $6.57
Facility per diem rate $205.94 $215.00

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 8 10.7 8.9 Other injury 1 1.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 16 21.3 20.5 Attempted suicide 0 0.0 0.1
Expected death 15 20.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 88.1% 64.4%
Percent 85 years or older 56.7% 55.1%
Percent younger than 65 years 1.8% 5.5%
Average length of stay (days) 970 834
Percent of residents diagnosed with depression 26.8% 23.3%
Percent of residents dependent in activities of daily living 21.2% 30.7%
Percent of residents with severe cognitive impairment 21.5% 28.8%
Percent of residents with dementia (mild to severe) 61.9% 64.0%
Percent of residents with physically abusive behaviour 4.0% 8.9%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 36.1% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 31.8% 10.4%
Percent of residents receiving recreation therapy 39.1% 30.0%
Percent of residents receiving occupational therapy 7.6% 5.8%
Percent of residents receiving depression medication 49.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 12.9% 24.2%
Percent of residents with daily physical restraints 1.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 85.1% 85.4%
Percent of health care workers vaccinated for influenza 87.4% 69.2%

Source: BC Centre for Disease Control