Three Links Manor Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Three Links Manor Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Three Links Manor
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1449 Kelglen Cres Accreditation status Unknown
City/postal code Kelowna V1Y8P4 Accreditation expiry date not available
Phone number (250) 763-2585 Contact for complaints Manager
Operator (name) Interior Health Phone number of complaint contact (250) 712-6956
Opened 1983 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Spanish, German, Filipino, Punjabi, Polish, Russian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 82
Total beds 82
Room Configuration2 (as of March 31, 2020)
Private rooms 82
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.17 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.79 2.99
Allied health hours (hours per resident per day) 0.37 0.37
Raw food costs per resident per day (actual cost) $9.17 $9.53
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 4 4.9 1.3
Fall with injury / Adverse event 5 6.1 8.9 Other injury 2 2.4 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 5 6.1 4.0
Unexpected illness 18 22.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 25 30.5 26.2 Other - clinical 0 0.0 0.7
Unexpected death 3 3.7 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 64.5% 64.4%
Percent 85 years or older 58.6% 55.1%
Percent younger than 65 years 4.2% 5.5%
Average length of stay (days) 986 834
Percent of residents diagnosed with depression 26.4% 23.3%
Percent of residents totally dependent in activities of daily living 45.4% 30.7%
Percent of residents with severe cognitive impairment 31.9% 28.8%
Percent of residents with dementia (mild to severe) 78.8% 64.0%
Percent of residents with physically abusive behaviour 16.6% 8.9%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 56.4% 48.0%
Case mix index 0.65 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 4.9% 10.4%
Percent of residents receiving recreation therapy 41.4% 30.0%
Percent of residents receiving occupational therapy 24.8% 5.8%
Percent of residents receiving depression medication 37.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 38.9% 24.2%
Percent of residents with daily physical restraints 15.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 84.1% 85.4%
Percent of health care workers vaccinated for influenza 78.1% 69.2%

Source: BC Centre for Disease Control