Terraceview Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Terraceview Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Terraceview Lodge
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4707 Kerby Avenue Accreditation status Accredited
City/postal code Terrace V8G2W2 Accreditation expiry date June 2022
Phone number (250) 631-4209 Contact for complaints Site Coordinator / Resident Care Coordinator
Operator (name) Northern Health Phone number of complaint contact (250) 631-4180 / (250) 631-4188
Opened 1984 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Polish, Filipino, German, Vietnamese, Portuguese, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 99
Total beds 99
Room Configuration2 (as of March 31, 2020)
Private rooms 99
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.46 3.37
Nursing/Care Aide care hours (hours per resident per day) 3.25 3.15
Allied health hours (hours per resident per day) 0.22 0.22
Raw food costs per resident per day (actual cost) $13.20 $12.57
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 1 1.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 3 3.0 8.9 Other injury 2 2.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.0 4.0
Unexpected illness 4 4.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 19 19.2 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 57.5% 64.4%
Percent 85 years or older 50.0% 55.1%
Percent younger than 65 years 13.3% 5.5%
Average length of stay (days) suppressed 834
Percent of residents diagnosed with depression 20.1% 23.3%
Percent of residents totally dependent in activities of daily living 28.4% 30.7%
Percent of residents with severe cognitive impairment 37.9% 28.8%
Percent of residents with dementia (mild to severe) 63.3% 64.0%
Percent of residents with physically abusive behaviour 13.0% 8.9%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 53.3% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 4.1% 10.4%
Percent of residents receiving recreation therapy 4.1% 30.0%
Percent of residents receiving occupational therapy 1.2% 5.8%
Percent of residents receiving depression medication 39.6% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.8% 24.2%
Percent of residents with daily physical restraints 10.9% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 89.5% 85.4%
Percent of health care workers vaccinated for influenza 78.9% 69.2%

Source: BC Centre for Disease Control