Lynn Valley Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Lynn Valley Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Lynn Valley Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 1070 Lynn Valley Rd, North Accreditation status Unknown
City/postal code North Vancouver V7J1Z8 Accreditation expiry date not available
Phone number (604) 988-4181 Contact for complaints Director of Care / Assistant Director of Care
Operator (name) North Shore Private Hospital (1985) Ltd Phone number of complaint contact (604) 982-3700 / (604) 982-3712
Opened 1985 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Spanish, German, Polish, Farsi, Punjabi, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 62
Publicly funded beds (short- and long-term) 139
Total beds 201
Room Configuration2 (as of March 31, 2020)
Private rooms 178
Semi-private rooms 13
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.26 3.30
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.04
Allied health hours (hours per resident per day) 0.26 0.26
Raw food costs per resident per day (actual cost) $9.38 $9.97
Facility per diem rate $216.46 $226.56

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 1 0.5 0.2
Abuse / neglect 1 0.5 0.8 Missing or wandering person 1 0.5 1.3
Fall with injury / Adverse event 7 3.5 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 19 9.5 4.0
Unexpected illness 14 7.0 20.5 Attempted suicide 1 0.5 0.1
Expected death 77 38.3 26.2 Other - clinical 1 0.5 0.7
Unexpected death 1 0.5 0.6 Other - service delivery 3 1.5 0.6
Inspections
Number of Inspections 9 Number of licensing infractions found 15
Licensing Infractions
Licensing 2 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 4
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 4
Care & supervision 2 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 69.6% 64.4%
Percent 85 years or older 59.8% 55.1%
Percent younger than 65 years 1.6% 5.5%
Average length of stay (days) 1,061 834
Percent of residents diagnosed with depression 22.0% 23.3%
Percent of residents dependent in activities of daily living 27.1% 30.7%
Percent of residents with severe cognitive impairment 14.0% 28.8%
Percent of residents with dementia (mild to severe) 67.3% 64.0%
Percent of residents with physically abusive behaviour 13.1% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 45.3% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 8.4% 10.4%
Percent of residents receiving recreation therapy 1.9% 30.0%
Percent of residents receiving occupational therapy 0.5% 5.8%
Percent of residents receiving depression medication 56.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.9% 24.2%
Percent of residents with daily physical restraints 10.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control