Willingdon Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Willingdon Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Willingdon Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 4435 Grange St Accreditation status Unknown
City/postal code Burnaby V5H1P4 Accreditation expiry date not available
Phone number (604) 433-2455 Contact for complaints Director of Care
Operator (name) Willingdon Care Centre Ltd. Phone number of complaint contact (604) 433-2455
Opened 1964 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Cantonese, Tagalog, Hindi, Punjabi, Tamil

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 95
Total beds 95
Room Configuration2 (as of March 31, 2020)
Private rooms 10
Semi-private rooms 23
Multi-person rooms 10

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.64 2.64
Allied health hours (hours per resident per day) 0.31 0.31
Raw food costs per resident per day (actual cost) $7.89 $8.28
Facility per diem rate $215.14 $224.40

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 6 6.3 8.9 Other injury 2 2.1 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 1.1 4.0
Unexpected illness 38 40.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 12 12.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 1.1 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 5 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 81.5% 64.4%
Percent 85 years or older 53.3% 55.1%
Percent younger than 65 years 2.4% 5.5%
Average length of stay (days) 524 834
Percent of residents diagnosed with depression 23.7% 23.3%
Percent of residents dependent in activities of daily living 27.9% 30.7%
Percent of residents with severe cognitive impairment 9.1% 28.8%
Percent of residents with dementia (mild to severe) 60.2% 64.0%
Percent of residents with physically abusive behaviour 5.2% 8.9%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 31.5% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 2.3% 10.4%
Percent of residents receiving recreation therapy 86.5% 30.0%
Percent of residents receiving occupational therapy 4.7% 5.8%
Percent of residents receiving depression medication 39.6% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 13.4% 24.2%
Percent of residents with daily physical restraints 5.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 97.9% 85.4%
Percent of health care workers vaccinated for influenza 86.2% 69.2%

Source: BC Centre for Disease Control