Glenwarren Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Glenwarren Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Glenwarren Lodge
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1230 Balmoral Rd Accreditation status Unknown
City/postal code Victoria V8T1B3 Accreditation expiry date not available
Phone number (250) 383-2323 Contact for complaints Director of Care
Operator (name) Revera Long Term Care Inc. Phone number of complaint contact (250) 383-2323 x225
Opened 1967 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Afrikaans, Punjabi, Burmese, Tagalog, Polish, Portuguese, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 29
Publicly funded beds (short- and long-term) 101
Total beds 130
Room Configuration2 (as of March 31, 2020)
Private rooms 46
Semi-private rooms 20
Multi-person rooms 11

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.17 3.15
Nursing/Care Aide care hours (hours per resident per day) 2.99 2.88
Allied health hours (hours per resident per day) 0.18 0.27
Raw food costs per resident per day (actual cost) $6.38 $5.16
Facility per diem rate $227.38 $237.94

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 5 Number substantiated licensing complaints 0
Incidents, 2019/20
Serious adverse events 4
Inspections
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 85.7% 64.4%
Percent 85 years or older 62.1% 55.1%
Percent younger than 65 years 1.8% 5.5%
Average length of stay (days) 490 834
Percent of residents diagnosed with depression 23.9% 23.3%
Percent of residents dependent in activities of daily living 34.0% 30.7%
Percent of residents with severe cognitive impairment 36.9% 28.8%
Percent of residents with dementia (mild to severe) 75.2% 64.0%
Percent of residents with physically abusive behaviour 12.1% 8.9%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 51.8% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.5% 10.4%
Percent of residents receiving recreation therapy 3.8% 30.0%
Percent of residents receiving occupational therapy 0.2% 5.8%
Percent of residents receiving depression medication 48.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.3% 24.2%
Percent of residents with daily physical restraints 11.1% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 95.8% 85.4%
Percent of health care workers vaccinated for influenza 73.6% 69.2%

Source: BC Centre for Disease Control