West Vancouver Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

West Vancouver Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility West Vancouver Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 1675 27th Street Accreditation status Unknown
City/postal code West Vancouver V7V4K9 Accreditation expiry date not available
Phone number (604) 925-1247 Contact for complaints Director of Care
Operator (name) Optima Living Communities Phone number of complaint contact (604) 925-1247
Opened 1987 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Romanian, Polish, Tagalog, Spanish, Portuguese, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 75
Total beds 75
Room Configuration2 (as of March 31, 2020)
Private rooms 23
Semi-private rooms 16
Multi-person rooms 7

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.65 2.58
Nursing/Care Aide care hours (hours per resident per day) 2.56 2.49
Allied health hours (hours per resident per day) 0.09 0.09
Raw food costs per resident per day (actual cost) $6.64 $7.72
Facility per diem rate $215.21 $223.70

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 2 2.7 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.7 4.0
Unexpected illness 0 0.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 23 30.7 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 1.3 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 2
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 87 84
Percent female 75.9% 64.4%
Percent 85 years or older 71.4% 55.1%
Percent younger than 65 years 2.7% 5.5%
Average length of stay (days) 472 834
Percent of residents diagnosed with depression 22.4% 23.3%
Percent of residents totally dependent in activities of daily living 28.4% 30.7%
Percent of residents with severe cognitive impairment 25.4% 28.8%
Percent of residents with dementia (mild to severe) 61.2% 64.0%
Percent of residents with physically abusive behaviour 1.5% 8.9%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 53.0% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 35.1% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 4.5% 5.8%
Percent of residents receiving depression medication 54.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.1% 24.2%
Percent of residents with daily physical restraints 6.3% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 97.2% 85.4%
Percent of health care workers vaccinated for influenza 69.2% 69.2%

Source: BC Centre for Disease Control