Bulkley Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Bulkley Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Bulkley Lodge
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3668 11th Avenue Accreditation status Accredited
City/postal code Smithers V0J2N0 Accreditation expiry date June 2022
Phone number (250) 847-4443 Contact for complaints Clinical Practise Lead / Residential Care Manager
Operator (name) Northern Health Phone number of complaint contact (250) 876-4543 / (250) 876-4548
Opened 1978 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Dutch, Polish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 70
Total beds 70
Room Configuration2 (as of March 31, 2020)
Private rooms 67
Semi-private rooms 3
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.45 3.45
Nursing/Care Aide care hours (hours per resident per day) 3.13 3.12
Allied health hours (hours per resident per day) 0.32 0.33
Raw food costs per resident per day (actual cost) $10.21 $10.31
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints 3
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 4.3 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 2 2.9 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 1.4 4.0
Unexpected illness 0 0.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 8 11.4 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 10
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 4 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 6
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 80 84
Percent female 57.8% 64.4%
Percent 85 years or older 37.9% 55.1%
Percent younger than 65 years 9.9% 5.5%
Average length of stay (days) suppressed 834
Percent of residents diagnosed with depression 12.7% 23.3%
Percent of residents totally dependent in activities of daily living 27.3% 30.7%
Percent of residents with severe cognitive impairment 25.5% 28.8%
Percent of residents with dementia (mild to severe) 52.7% 64.0%
Percent of residents with physically abusive behaviour 3.6% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 53.9% 48.0%
Case mix index 0.52 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 40.6% 30.0%
Percent of residents receiving occupational therapy 18.8% 5.8%
Percent of residents receiving depression medication 58.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 56.7% 24.2%
Percent of residents with daily physical restraints 24.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.2% 85.4%
Percent of health care workers vaccinated for influenza 68.9% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Bulkley Lodge website