Belvedere Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Belvedere Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Belvedere Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 739 Alderson Avenue Accreditation status Unknown
City/postal code Coquitlam V3K7B3 Accreditation expiry date not available
Phone number (604) 939-5991 Contact for complaints Operations Manager / Resident Services Manager
Operator (name) Belvedere Seniors Living Phone number of complaint contact (604) 939-5991
Opened 2006 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Hindi, Tagalog, German, Romanian, Cantonese, Mandarin

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 60
Publicly funded beds (short- and long-term) 88
Total beds 148
Room Configuration2 (as of March 31, 2020)
Private rooms 144
Semi-private rooms 2
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.66 2.66
Allied health hours (hours per resident per day) 0.29 0.29
Raw food costs per resident per day (actual cost) $9.16 $9.55
Facility per diem rate $215.56 $224.94

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 4 Number substantiated licensing complaints 2
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.7 1.3
Fall with injury / Adverse event 9 6.1 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 1.4 4.0
Unexpected illness 24 16.2 20.5 Attempted suicide 0 0.0 0.1
Expected death 29 19.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 0.7 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 8 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 89 84
Percent female 76.1% 64.4%
Percent 85 years or older 71.8% 55.1%
Percent younger than 65 years 0.9% 5.5%
Average length of stay (days) n/a 834
Percent of residents diagnosed with depression suppressed 23.3%
Percent of residents totally dependent in activities of daily living suppressed 30.7%
Percent of residents with severe cognitive impairment suppressed 28.8%
Percent of residents with dementia (mild to severe) suppressed 64.0%
Percent of residents with physically abusive behaviour suppressed 8.9%
Average index of social engagement suppressed 2.7
Percent of residents with low social engagement suppressed 48.0%
Case mix index suppressed 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy suppressed 10.4%
Percent of residents receiving recreation therapy suppressed 30.0%
Percent of residents receiving occupational therapy suppressed 5.8%
Percent of residents receiving depression medication suppressed 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 24.2%
Percent of residents with daily physical restraints n/a 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 77.0% 85.4%
Percent of health care workers vaccinated for influenza 68.6% 69.2%

Source: BC Centre for Disease Control