Heritage Square Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Heritage Square Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Heritage Square
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3904 27th St. Accreditation status Accredited
City/postal code Vernon V1T4X7 Accreditation expiry date November 2022
Phone number (250) 545-2060 Contact for complaints Regional Manager
Operator (name) Kaigo Senior Living Group Phone number of complaint contact (250) 545-2060 x108
Opened 2004 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Filipino, Russian, Japanese, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 50
Total beds 50
Room Configuration2 (as of March 31, 2020)
Private rooms 50
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.33 3.35
Nursing/Care Aide care hours (hours per resident per day) 2.98 3.00
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $6.44 $7.03
Facility per diem rate $218.97 $226.69

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 4.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 9 18.0 8.9 Other injury 1 2.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 2.0 4.0
Unexpected illness 11 22.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 17 34.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 63.4% 64.4%
Percent 85 years or older 63.4% 55.1%
Percent younger than 65 years 3.7% 5.5%
Average length of stay (days) 873 834
Percent of residents diagnosed with depression 43.6% 23.3%
Percent of residents dependent in activities of daily living 21.8% 30.7%
Percent of residents with severe cognitive impairment 14.4% 28.8%
Percent of residents with dementia (mild to severe) 66.8% 64.0%
Percent of residents with physically abusive behaviour 1.0% 8.9%
Average index of social engagement 3.3 2.7
Percent of residents with low social engagement 26.2% 48.0%
Case mix index 0.67 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 6.4% 10.4%
Percent of residents receiving recreation therapy 84.7% 30.0%
Percent of residents receiving occupational therapy 4.5% 5.8%
Percent of residents receiving depression medication 71.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 0.0% 24.2%
Percent of residents with daily physical restraints 4.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 50.0% 85.4%
Percent of health care workers vaccinated for influenza 39.0% 69.2%

Source: BC Centre for Disease Control