Village at Smith Creek Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Village at Smith Creek Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Village at Smith Creek
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2425 Orlin Road Accreditation status Unknown
City/postal code West Kelowna V4T3C7 Accreditation expiry date not available
Phone number (250) 768-0488 Contact for complaints Administrator
Operator (name) Baptist Housing Phone number of complaint contact (250) 768-0488 x5
Opened 1992 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Spanish, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 1
Publicly funded beds (short- and long-term) 138
Total beds 139
Room Configuration2 (as of March 31, 2020)
Private rooms 130
Semi-private rooms 8
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.33 3.35
Nursing/Care Aide care hours (hours per resident per day) 2.98 3.00
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $7.14 $7.28
Facility per diem rate $216.06 $223.42

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 2.2 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 7 5.0 1.3
Fall with injury / Adverse event 18 12.9 8.9 Other injury 6 4.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 6 4.3 4.0
Unexpected illness 41 29.5 20.5 Attempted suicide 2 1.4 0.1
Expected death 46 33.1 26.2 Other - clinical 2 1.4 0.7
Unexpected death 4 2.9 0.6 Other - service delivery 2 1.4 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 61.6% 64.4%
Percent 85 years or older 52.2% 55.1%
Percent younger than 65 years 3.1% 5.5%
Average length of stay (days) 903 834
Percent of residents diagnosed with depression 28.0% 23.3%
Percent of residents dependent in activities of daily living 24.5% 30.7%
Percent of residents with severe cognitive impairment 28.5% 28.8%
Percent of residents with dementia (mild to severe) 73.6% 64.0%
Percent of residents with physically abusive behaviour 8.7% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 46.4% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 3.1% 10.4%
Percent of residents receiving recreation therapy 34.0% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 55.6% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.8% 24.2%
Percent of residents with daily physical restraints 0.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 79.9% 85.4%
Percent of health care workers vaccinated for influenza 53.5% 69.2%

Source: BC Centre for Disease Control