Haven Hill Retirement Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Haven Hill Retirement Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Haven Hill Retirement Centre
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 415 Haven Hill Road Accreditation status Unknown
City/postal code Penticton V2A4E9 Accreditation expiry date not available
Phone number (250) 492-2600 Contact for complaints General Manager
Operator (name) A.C.M.C.J. Holdings Ltd Phone number of complaint contact (250) 492-2600
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 4
Publicly funded beds (short- and long-term) 148
Total beds 152
Room Configuration2 (as of March 31, 2020)
Private rooms 152
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.34 3.35
Nursing/Care Aide care hours (hours per resident per day) 2.99 3.00
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $7.94 $7.85
Facility per diem rate $207.94 $215.30

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 4 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 3 2.0 0.8 Missing or wandering person 2 1.3 1.3
Fall with injury / Adverse event 21 13.8 8.9 Other injury 3 2.0 1.6
Food or other poisoning 1 0.7 0.0 Aggressive behaviour 2 1.3 4.0
Unexpected illness 35 23.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 38 25.0 26.2 Other - clinical 3 2.0 0.7
Unexpected death 10 6.6 0.6 Other - service delivery 1 0.7 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 9
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 3
Care & supervision 1 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 66.4% 64.4%
Percent 85 years or older 58.2% 55.1%
Percent younger than 65 years 3.4% 5.5%
Average length of stay (days) 755 834
Percent of residents diagnosed with depression 18.3% 23.3%
Percent of residents dependent in activities of daily living 26.1% 30.7%
Percent of residents with severe cognitive impairment 27.1% 28.8%
Percent of residents with dementia (mild to severe) 71.7% 64.0%
Percent of residents with physically abusive behaviour 7.8% 8.9%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 36.7% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 56.8% 10.4%
Percent of residents receiving recreation therapy 0.2% 30.0%
Percent of residents receiving occupational therapy 0.2% 5.8%
Percent of residents receiving depression medication 35.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 29.7% 24.2%
Percent of residents with daily physical restraints 8.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 87.5% 85.4%
Percent of health care workers vaccinated for influenza 69.7% 69.2%

Source: BC Centre for Disease Control