Windermere Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Windermere Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Windermere Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 900 West 12th Avenue Accreditation status Not Accredited
City/postal code Vancouver V5Z1N3 Accreditation expiry date not applicable
Phone number (604) 736-8676 Contact for complaints Administrator
Operator (name) Windemere Care Center Inc. Phone number of complaint contact (604) 737-5474
Opened 1992 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Romanian, German, Arabic, Japanese, Italian, Polish, Ukrainian, Greek, English, Cantonese, Mandarin, Fijian, Hindi, Spanish, Amharic, Vietnamese, Tagalog, Indonesian, Dutch, Tongan, French, Farsi, Korean, Malay, Portuguese, Punjabi, Russian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 6
Publicly funded beds (short- and long-term) 204
Total beds 210
Room Configuration2 (as of March 31, 2020)
Private rooms 170
Semi-private rooms 22
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.02 3.00
Nursing/Care Aide care hours (hours per resident per day) 2.83 2.83
Allied health hours (hours per resident per day) 0.19 0.17
Raw food costs per resident per day (actual cost) $8.66 $9.08
Facility per diem rate $209.91 $219.97

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.5 1.3
Fall with injury / Adverse event 12 5.7 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 1.0 4.0
Unexpected illness 58 27.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 51 24.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 87 84
Percent female 77.9% 64.4%
Percent 85 years or older 61.9% 55.1%
Percent younger than 65 years 0.0% 5.5%
Average length of stay (days) 766 834
Percent of residents diagnosed with depression 22.0% 23.3%
Percent of residents totally dependent in activities of daily living 25.7% 30.7%
Percent of residents with severe cognitive impairment 9.5% 28.8%
Percent of residents with dementia (mild to severe) 60.4% 64.0%
Percent of residents with physically abusive behaviour 2.4% 8.9%
Average index of social engagement 4.5 2.7
Percent of residents with low social engagement 0.4% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 7.9% 10.4%
Percent of residents receiving recreation therapy 4.6% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 44.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.0% 24.2%
Percent of residents with daily physical restraints 6.9% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control