The Mayfair Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Mayfair Quick Facts

December 2020

Click here for Residential Care Survey results
Facility The Mayfair
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 33433 Marshall Road Accreditation status Not Accredited
City/postal code Abbotsford V2S1K8 Accreditation expiry date not applicable
Phone number (604) 855-7217 Contact for complaints Director of Care/Manager
Operator (name) The Care Group Phone number of complaint contact (604) 855-7217 x102
Opened 2015 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, German, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Foot care, hairdresser, bus trips
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 22
Publicly funded beds (short- and long-term) 62
Total beds 84
Room Configuration2 (as of March 31, 2020)
Private rooms 80
Semi-private rooms 2
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.86 $7.29
Facility per diem rate $232.79 $241.78

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.4 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 2 2.4 1.3
Fall with injury / Adverse event 13 15.5 8.9 Other injury 1 1.2 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 1.2 4.0
Unexpected illness 13 15.5 20.5 Attempted suicide 0 0.0 0.1
Expected death 18 21.4 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 66.3% 64.4%
Percent 85 years or older 50.4% 55.1%
Percent younger than 65 years 7.6% 5.5%
Average length of stay (days) 1,018 834
Percent of residents diagnosed with depression 45.6% 23.3%
Percent of residents totally dependent in activities of daily living 32.3% 30.7%
Percent of residents with severe cognitive impairment 28.6% 28.8%
Percent of residents with dementia (mild to severe) 70.2% 64.0%
Percent of residents with physically abusive behaviour 12.1% 8.9%
Average index of social engagement 3.3 2.7
Percent of residents with low social engagement 37.5% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 6.9% 10.4%
Percent of residents receiving recreation therapy 46.8% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 62.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.5% 24.2%
Percent of residents with daily physical restraints 12.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 88.9% 85.4%
Percent of health care workers vaccinated for influenza 89.3% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to The Mayfair website