Capilano Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Capilano Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Capilano Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 525 Clyde Avenue Accreditation status Unknown
City/postal code West Vancouver V7T1C4 Accreditation expiry date not available
Phone number (604) 926-6856 Contact for complaints Director of Care
Operator (name) Revera Long Term Care Inc. Phone number of complaint contact (604) 926-6856 x337
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Farsi, Russian, Arabic, Cantonese, Mandarin, Hindi, German, Cree, Korean, Kutchi, Sureth, Filipino, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 205
Total beds 205
Room Configuration2 (as of March 31, 2020)
Private rooms 76
Semi-private rooms 48
Multi-person rooms 11

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.96 2.97
Nursing/Care Aide care hours (hours per resident per day) 2.76 2.76
Allied health hours (hours per resident per day) 0.20 0.21
Raw food costs per resident per day (actual cost) $6.39 $7.39
Facility per diem rate $214.69 $227.28

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 40 19.5 8.9 Other injury 1 0.5 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 1.0 4.0
Unexpected illness 2 1.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 41 20.0 26.2 Other - clinical 9 4.4 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 4 2.0 0.6
Inspections
Number of Inspections 10 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 67.9% 64.4%
Percent 85 years or older 57.1% 55.1%
Percent younger than 65 years 3.5% 5.5%
Average length of stay (days) 780 834
Percent of residents diagnosed with depression 45.1% 23.3%
Percent of residents dependent in activities of daily living 20.5% 30.7%
Percent of residents with severe cognitive impairment 28.9% 28.8%
Percent of residents with dementia (mild to severe) 69.3% 64.0%
Percent of residents with physically abusive behaviour 9.1% 8.9%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 40.7% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.5% 10.4%
Percent of residents receiving recreation therapy 41.2% 30.0%
Percent of residents receiving occupational therapy 0.2% 5.8%
Percent of residents receiving depression medication 57.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.4% 24.2%
Percent of residents with daily physical restraints 0.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.2% 85.4%
Percent of health care workers vaccinated for influenza 85.7% 69.2%

Source: BC Centre for Disease Control