James Bay Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

James Bay Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility James Bay Care Centre
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 336 Simcoe St. Accreditation status Accredited
City/postal code Victoria V8V1L2 Accreditation expiry date November 2020
Phone number (250) 388-6457 Contact for complaints Executive Director
Operator (name) Revera Long Term Care Inc. Phone number of complaint contact (250) 388-6457 x2002
Opened 1971 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, German, Cantonese, Korean, Spanish, Portugese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 115
Total beds 115
Room Configuration2 (as of March 31, 2020)
Private rooms 95
Semi-private rooms 10
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.25 3.26
Nursing/Care Aide care hours (hours per resident per day) 2.98 2.98
Allied health hours (hours per resident per day) 0.27 0.28
Raw food costs per resident per day (actual cost) $6.50 $6.85
Facility per diem rate $232.78 $243.63

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 2 1.7 1.3
Fall with injury / Adverse event 13 11.3 8.9 Other injury 1 0.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 0.9 4.0
Unexpected illness 15 13.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 28 24.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 0.9 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 79.2% 64.4%
Percent 85 years or older 58.7% 55.1%
Percent younger than 65 years 2.4% 5.5%
Average length of stay (days) 697 834
Percent of residents diagnosed with depression 25.4% 23.3%
Percent of residents dependent in activities of daily living 13.1% 30.7%
Percent of residents with severe cognitive impairment 17.2% 28.8%
Percent of residents with dementia (mild to severe) 69.7% 64.0%
Percent of residents with physically abusive behaviour 8.9% 8.9%
Average index of social engagement 2.8 2.7
Percent of residents with low social engagement 50.0% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.2% 10.4%
Percent of residents receiving recreation therapy 70.3% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 47.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.2% 24.2%
Percent of residents with daily physical restraints 0.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 89.6% 85.4%
Percent of health care workers vaccinated for influenza 90.5% 69.2%

Source: BC Centre for Disease Control