Normanna Rest Home Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Normanna Rest Home Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Normanna Rest Home
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7725-4th St Accreditation status Accredited
City/postal code Burnaby V3N5B6 Accreditation expiry date November 2022
Phone number (604) 522-5812 Contact for complaints Ruben Goinden
Operator (name) Norwegian Old Peoples Association Phone number of complaint contact (604) 515-3330
Opened 2000 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Filipino, Punjabi, Mandarin, Cantonese, English, Gujarati, Hindi, Polish, Swahili

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Drugs & specialty services, transportation not otherwise covered
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 100
Total beds 100
Room Configuration2 (as of March 31, 2020)
Private rooms 90
Semi-private rooms 5
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.06 3.06
Nursing/Care Aide care hours (hours per resident per day) 2.72 2.72
Allied health hours (hours per resident per day) 0.34 0.34
Raw food costs per resident per day (actual cost) $11.74 $11.33
Facility per diem rate $205.81 $215.40

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 2 2.0 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 3 3.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 19 19.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 81.4% 64.4%
Percent 85 years or older 61.3% 55.1%
Percent younger than 65 years 1.9% 5.5%
Average length of stay (days) 1,945 834
Percent of residents diagnosed with depression 28.4% 23.3%
Percent of residents dependent in activities of daily living 31.5% 30.7%
Percent of residents with severe cognitive impairment 23.8% 28.8%
Percent of residents with dementia (mild to severe) 66.0% 64.0%
Percent of residents with physically abusive behaviour 17.6% 8.9%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 37.3% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 19.7% 10.4%
Percent of residents receiving recreation therapy 72.4% 30.0%
Percent of residents receiving occupational therapy 1.3% 5.8%
Percent of residents receiving depression medication 43.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.1% 24.2%
Percent of residents with daily physical restraints 5.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 96.0% 85.4%
Percent of health care workers vaccinated for influenza 99.1% 69.2%

Source: BC Centre for Disease Control