Heritage Village Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Heritage Village Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Heritage Village
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 7525 Topaz Dr Accreditation status Accredited
City/postal code Chilliwack V2R3C9 Accreditation expiry date October 2022
Phone number (604) 858-1833 Contact for complaints Manager of Operations - Kendall Korda
Operator (name) Fraser Health Phone number of complaint contact (604) 793-7131
Opened 1993 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 100
Total beds 100
Room Configuration2 (as of March 31, 2020)
Private rooms 64
Semi-private rooms 12
Multi-person rooms 3

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.22 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.02 3.02
Allied health hours (hours per resident per day) 0.20 0.34
Raw food costs per resident per day (actual cost) $6.88 n/a
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 18 18.0 8.9 Other injury 1 1.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.0 4.0
Unexpected illness 17 17.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 29 29.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 20
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 5 Medication 1
Staffing 0 Program 1
Policies & procedures 2 Records & reporting 4
Care & supervision 5 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 66.1% 64.4%
Percent 85 years or older 43.7% 55.1%
Percent younger than 65 years 9.4% 5.5%
Average length of stay (days) 918 834
Percent of residents diagnosed with depression 14.2% 23.3%
Percent of residents totally dependent in activities of daily living 30.7% 30.7%
Percent of residents with severe cognitive impairment 40.2% 28.8%
Percent of residents with dementia (mild to severe) 68.0% 64.0%
Percent of residents with physically abusive behaviour 12.9% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 53.5% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 1.0% 10.4%
Percent of residents receiving recreation therapy 29.7% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 53.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.5% 24.2%
Percent of residents with daily physical restraints 3.3% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 68.6% 69.2%

Source: BC Centre for Disease Control