Heritage Village Quick Facts
|
Heritage Village Quick FactsDecember 2020 |
| Click here for Residential Care Survey results | |||
| Facility | Heritage Village | ||
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Hospital Act |
| Street address | 7525 Topaz Dr | Accreditation status | Accredited |
| City/postal code | Chilliwack V2R3C9 | Accreditation expiry date | October 2022 |
| Phone number | (604) 858-1833 | Contact for complaints | Manager of Operations - Kendall Korda |
| Operator (name) | Fraser Health | Phone number of complaint contact | (604) 793-7131 |
| Opened | 1993 | Personal spending account | Yes |
| Councils | Resident & Family Council (combined) | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | ||
| Current language(s) spoken by staff | English, Punjabi | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds1 (as of March 31, 2020) | |
|---|---|
| Private beds (not publicly funded) | 0 |
| Publicly funded beds (short- and long-term) | 100 |
| Total beds | 100 |
| Room Configuration2 (as of March 31, 2020) | |
|---|---|
| Private rooms | 64 |
| Semi-private rooms | 12 |
| Multi-person rooms | 3 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2018/19 | 2019/20 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.22 | 3.36 |
| Nursing/Care Aide care hours (hours per resident per day) | 3.02 | 3.02 |
| Allied health hours (hours per resident per day) | 0.20 | 0.34 |
| Raw food costs per resident per day (actual cost) | $6.88 | n/a |
| Facility per diem rate | n/a | n/a |
Source: Health Authority
| Licensing (2019/20) | |||
|---|---|---|---|
| Complaints, 2019/20 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2019/20 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.6 | Medication error with adverse event | 0 | 0.0 | 0.2 |
| Abuse / neglect | 0 | 0.0 | 0.8 | Missing or wandering person | 0 | 0.0 | 1.3 |
| Fall with injury / Adverse event | 18 | 18.0 | 8.9 | Other injury | 1 | 1.0 | 1.6 |
| Food or other poisoning | 0 | 0.0 | 0.0 | Aggressive behaviour | 2 | 2.0 | 4.0 |
| Unexpected illness | 17 | 17.0 | 20.5 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 29 | 29.0 | 26.2 | Other - clinical | 0 | 0.0 | 0.7 |
| Unexpected death | 0 | 0.0 | 0.6 | Other - service delivery | 0 | 0.0 | 0.6 |
| Inspections | |||
|---|---|---|---|
| Number of Inspections | 3 | Number of licensing infractions found | 20 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 1 |
| Physical facility, equipment & furnishings | 5 | Medication | 1 |
| Staffing | 0 | Program | 1 |
| Policies & procedures | 2 | Records & reporting | 4 |
| Care & supervision | 5 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 1 | Other | 0 |
Source: Health Authority
| Resident Profile (2019/20) | Facility | B.C. |
|---|---|---|
| Average age of population | 81 | 84 |
| Percent female | 66.1% | 64.4% |
| Percent 85 years or older | 43.7% | 55.1% |
| Percent younger than 65 years | 9.4% | 5.5% |
| Average length of stay (days) | 918 | 834 |
| Percent of residents diagnosed with depression | 14.2% | 23.3% |
| Percent of residents dependent in activities of daily living | 30.7% | 30.7% |
| Percent of residents with severe cognitive impairment | 40.2% | 28.8% |
| Percent of residents with dementia (mild to severe) | 68.0% | 64.0% |
| Percent of residents with physically abusive behaviour | 12.9% | 8.9% |
| Average index of social engagement | 2.5 | 2.7 |
| Percent of residents with low social engagement | 53.5% | 48.0% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality (2019/20) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 1.0% | 10.4% |
| Percent of residents receiving recreation therapy | 29.7% | 30.0% |
| Percent of residents receiving occupational therapy | 0.0% | 5.8% |
| Percent of residents receiving depression medication | 53.5% | 48.6% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 22.5% | 24.2% |
| Percent of residents with daily physical restraints | 3.3% | 6.6% |
Source: Canadian Institute for Health Information
| Influenza Vaccination Coverage (2019/20) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 85.4% |
| Percent of health care workers vaccinated for influenza | 68.6% | 69.2% |
Source: BC Centre for Disease Control