Eagle Ridge Manor - Port Moody Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Eagle Ridge Manor - Port Moody Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Eagle Ridge Manor - Port Moody
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 475 Guildford Way Accreditation status Unknown
City/postal code Port Moody V3H3W9 Accreditation expiry date not available
Phone number (604) 469-3211 Contact for complaints Clinical Service Manager
Operator (name) Fraser Health Phone number of complaint contact (604) 469-3213
Opened 1994 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Mandarin, French, Punjabi, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 75
Total beds 75
Room Configuration2 (as of March 31, 2020)
Private rooms 39
Semi-private rooms 18
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.46 3.46
Nursing/Care Aide care hours (hours per resident per day) 3.10 3.10
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.30 $7.65
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 1 1.3 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 1 1.3 20.5 Attempted suicide 0 0.0 0.1
Expected death 19 25.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 1
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 82 84
Percent female 61.0% 64.4%
Percent 85 years or older 53.1% 55.1%
Percent younger than 65 years 8.6% 5.5%
Average length of stay (days) 778 834
Percent of residents diagnosed with depression 28.1% 23.3%
Percent of residents dependent in activities of daily living 58.9% 30.7%
Percent of residents with severe cognitive impairment 31.6% 28.8%
Percent of residents with dementia (mild to severe) 55.1% 64.0%
Percent of residents with physically abusive behaviour 1.5% 8.9%
Average index of social engagement 4.0 2.7
Percent of residents with low social engagement 23.6% 48.0%
Case mix index 0.64 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 27.4% 10.4%
Percent of residents receiving recreation therapy 37.3% 30.0%
Percent of residents receiving occupational therapy 6.1% 5.8%
Percent of residents receiving depression medication 36.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.4% 24.2%
Percent of residents with daily physical restraints 7.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 95.4% 85.4%
Percent of health care workers vaccinated for influenza 62.4% 69.2%

Source: BC Centre for Disease Control