The Madison Care Centre Quick Facts
| Facility | The Madison Care Centre | ||
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Hospital Act |
| Street address | 1399 Foster Avenue | Accreditation status | Accredited |
| City/postal code | Coquitlam | Accreditation expiry date | not available |
| Phone number | (604) 936-9231 | Contact for complaints | Administrator / Director of Care |
| Operator (Type) | The Care Group (For Profit) | Phone number of complaint contact | (604) 936-9231 x5 |
| Opened | 2008 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 6 to 244 days, with an average of 88 days |
| Current language(s) spoken by staff | Tagalog, Romanian, Spanish, Russian, English, Punjabi, Mandarin, Cantonese | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Clothing labelling fee, hairdresser, pharmacy |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 41 | Private rooms | 128 |
| Publicly funded beds (short- and long-term) | 96 | Semi-private rooms | 9 |
| Total beds | 137 | Multi-person rooms | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | n/a |
| Non-regulated services (care aides) | Yes | Plant/building maintenance | n/a |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.03 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.83 | 3.00 |
| Registered Nurse (hours per resident per day) | n/a | 0.36 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.31 |
| Care Aide (hours per resident per day) | n/a | 2.33 |
| Allied health hours (hours per resident per day) | 0.20 | 0.36 |
| Food costs per resident per day (actual cost) 2 | $8.25 | $8.03 |
| Facility per diem rate2 | $230.54 | $249.31 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2020/21 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 0.7 | 0.8 | Medication error with adverse event | 0 | 0 | 0.1 |
| Abuse / neglect | 0 | 0 | 0.5 | Missing or wandering person | 0 | 0 | 0.6 |
| Fall with injury / Adverse event | 3 | 2.2 | 5.8 | Other injury | 0 | 0 | 1.0 |
| Food or other poisoning | 0 | 0 | 0.1 | Aggressive behaviour | 0 | 0 | 3.5 |
| Unexpected illness | 5 | 3.6 | 12.3 | Attempted suicide | 0 | 0 | 0.1 |
| Expected death | 48 | 35 | 23.4 | Other - clinical | 0 | 0 | 0.5 |
| Unexpected death | 2 | 1.5 | 0.6 | Other - service delivery | 0 | 0 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | 1 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 88 | 84 |
| Percent female | 93.1% | 63.6% |
| Percent 85 years or older | 73.8% | 54.1% |
| Percent younger than 65 years | 0.9% | 5.7% |
| Average length of stay (days) | 935 | 900 |
| Percent of residents diagnosed with depression | 25.9% | 23.4% |
| Percent of residents dependent in activities of daily living | 43.1% | 32.4% |
| Percent of residents in a wheelchair | 66.8% | 52.1% |
| Percent of residents with dementia (mild to severe) | 71.8% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 38.8% | 28.4% |
| Percent of residents with physically abusive behaviour | 10.8% | 8.6% |
| Average index of social engagement | 2.1 | 2.6 |
| Percent of residents with low social engagement | 62.5% | 50.0% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 6.8% | 10.1% |
| Percent of residents receiving recreation therapy | 6.8% | 28.4% |
| Percent of residents receiving occupational therapy | 0.5% | 5.6% |
| Percent of residents receiving depression medication | 48.1% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 17.5% | 25.7% |
| Percent of residents with daily physical restraints | 12.6% | 6.5% |
| Percent of residents with falls in the last 30 days | 10.5% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 2.2% | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 100.0% | 88.5% |
| Percent of health care workers vaccinated for influenza | 93.0% | 63.4% |
| Percent of residents vaccinated for COVID-19 | 98.4% | 95.7% |
Source: BC Centre for Disease Control