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December 2021

Facility The Madison Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 1399 Foster Avenue Accreditation status Accredited
City/postal code Coquitlam Accreditation expiry date not available
Phone number (604) 936-9231 Contact for complaints Administrator / Director of Care
Operator (Type) The Care Group (For Profit) Phone number of complaint contact (604) 936-9231 x5
Opened 2008 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 244 days, with an average of 88 days
Current language(s) spoken by staff Tagalog, Romanian, Spanish, Russian, English, Punjabi, Mandarin, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, hairdresser, pharmacy
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 41 Private rooms 128
Publicly funded beds (short- and long-term) 96 Semi-private rooms 9
Total beds 137 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) Yes Plant/building maintenance n/a
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.03 3.36
Nursing care hours (hours per resident per day) 2.83 3.00
Registered Nurse (hours per resident per day) n/a 0.36
Licensed Practical Nurse (hours per resident per day) n/a 0.31
Care Aide (hours per resident per day) n/a 2.33
Allied health hours (hours per resident per day) 0.20 0.36
Food costs per resident per day (actual cost) 2 $8.25 $8.03
Facility per diem rate2 $230.54 $249.31

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 3 2.2 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 5 3.6 12.3 Attempted suicide 0 0 0.1
Expected death 48 35 23.4 Other - clinical 0 0 0.5
Unexpected death 2 1.5 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 88 84
Percent female 93.1% 63.6%
Percent 85 years or older 73.8% 54.1%
Percent younger than 65 years 0.9% 5.7%
Average length of stay (days) 935 900
Percent of residents diagnosed with depression 25.9% 23.4%
Percent of residents dependent in activities of daily living 43.1% 32.4%
Percent of residents in a wheelchair 66.8% 52.1%
Percent of residents with dementia (mild to severe) 71.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 38.8% 28.4%
Percent of residents with physically abusive behaviour 10.8% 8.6%
Average index of social engagement 2.1 2.6
Percent of residents with low social engagement 62.5% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 6.8% 10.1%
Percent of residents receiving recreation therapy 6.8% 28.4%
Percent of residents receiving occupational therapy 0.5% 5.6%
Percent of residents receiving depression medication 48.1% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.5% 25.7%
Percent of residents with daily physical restraints 12.6% 6.5%
Percent of residents with falls in the last 30 days 10.5% 12.8%
Percent of residents with a worsened pressure ulcer 2.2% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 88.5%
Percent of health care workers vaccinated for influenza 93.0% 63.4%
Percent of residents vaccinated for COVID-19 98.4% 95.7%

Source: BC Centre for Disease Control