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December 2021

Facility The Mayfair
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 33433 Marshall Road Accreditation status Accredited
City/postal code Abbotsford Accreditation expiry date not available
Phone number (604) 855-7217 Contact for complaints Director of Care/Manager
Operator (Type) The Care Group (For Profit) Phone number of complaint contact (604) 855-7217 x102
Opened 2015 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 11 to 491 days, with an average of 286 days
Current language(s) spoken by staff English, Tagalog, German, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Foot care, hairdresser, bus trips
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 24 Private rooms 80
Publicly funded beds (short- and long-term) 60 Semi-private rooms 2
Total beds 84 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.43
Licensed Practical Nurse (hours per resident per day) n/a 0.33
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $7.29 $8.27
Facility per diem rate2 $241.78 $244.85

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.2 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 2 2.4 0.6
Fall with injury / Adverse event 5 6 5.8 Other injury 1 1.2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 2.4 3.5
Unexpected illness 11 13.1 12.3 Attempted suicide 0 0 0.1
Expected death 18 21.4 23.4 Other - clinical 0 0 0.5
Unexpected death 1 1.2 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 61.0% 63.6%
Percent 85 years or older 45.9% 54.1%
Percent younger than 65 years 8.5% 5.7%
Average length of stay (days) 1,179 900
Percent of residents diagnosed with depression 40.5% 23.4%
Percent of residents dependent in activities of daily living 39.7% 32.4%
Percent of residents in a wheelchair 64.4% 52.1%
Percent of residents with dementia (mild to severe) 72.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 34.0% 28.4%
Percent of residents with physically abusive behaviour 11.3% 8.6%
Average index of social engagement 2.6 2.6
Percent of residents with low social engagement 49.4% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.8% 10.1%
Percent of residents receiving recreation therapy 26.3% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 64.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.0% 25.7%
Percent of residents with daily physical restraints 12.7% 6.5%
Percent of residents with falls in the last 30 days 15.2% 12.8%
Percent of residents with a worsened pressure ulcer 2.2% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 91.0% 88.5%
Percent of health care workers vaccinated for influenza 92.9% 63.4%
Percent of residents vaccinated for COVID-19 91.0% 95.7%

Source: BC Centre for Disease Control