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December 2021

Facility St. Michael's Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 7451 Sussex Avenue Accreditation status Not Accredited
City/postal code Burnaby Accreditation expiry date not applicable
Phone number (604)-434-1323 Contact for complaints Director of Care
Operator (Type) St. Michael's Centre Hospital Society (Not For Profit) Phone number of complaint contact (604) 412-2185
Opened 1981 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 199 days, with an average of 30 days
Current language(s) spoken by staff Farsi, Urdu, Hindi, Punjabi, Sindhi, Mandarin, Spanish, Cantonese, Polish, English, Tagalog, Gujarati, Visayan, Ilokano, Malayalam, Italian, Portuguese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 36
Publicly funded beds (short- and long-term) 144 Semi-private rooms 36
Total beds 144 Multi-person rooms 9

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.34 3.36
Nursing care hours (hours per resident per day) 2.96 2.99
Registered Nurse (hours per resident per day) n/a 0.22
Licensed Practical Nurse (hours per resident per day) n/a 0.68
Care Aide (hours per resident per day) n/a 2.10
Allied health hours (hours per resident per day) 0.38 0.36
Food costs per resident per day (actual cost) 2 $6.90 $6.95
Facility per diem rate2 $230.82 $236.00

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 5 3.5 5.8 Other injury 4 2.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 18 12.5 12.3 Attempted suicide 0 0 0.1
Expected death 35 24.3 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Medium Risk Score 19
Number of Inspections 2 Number of licensing infractions found 13
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 5 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 57.6% 63.6%
Percent 85 years or older 61.0% 54.1%
Percent younger than 65 years 2.4% 5.7%
Average length of stay (days) 980 900
Percent of residents diagnosed with depression 10.2% 23.4%
Percent of residents dependent in activities of daily living 39.0% 32.4%
Percent of residents in a wheelchair 63.3% 52.1%
Percent of residents with dementia (mild to severe) 45.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 21.5% 28.4%
Percent of residents with physically abusive behaviour 7.0% 8.6%
Average index of social engagement 2.1 2.6
Percent of residents with low social engagement 58.8% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.6% 10.1%
Percent of residents receiving recreation therapy 11.5% 28.4%
Percent of residents receiving occupational therapy 1.1% 5.6%
Percent of residents receiving depression medication 44.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.3% 25.7%
Percent of residents with daily physical restraints 16.7% 6.5%
Percent of residents with falls in the last 30 days 9.5% 12.8%
Percent of residents with a worsened pressure ulcer 1.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 97.0% 88.5%
Percent of health care workers vaccinated for influenza 74.5% 63.4%
Percent of residents vaccinated for COVID-19 95.6% 95.7%

Source: BC Centre for Disease Control