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December 2021

Facility Royal City Manor
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 77 Jamieson Court Accreditation status Accredited
City/postal code New Westminster Accreditation expiry date May 2023
Phone number (604) 522-6699 Contact for complaints Executive Director
Operator (Type) AXR Operating (BC) LP Inc. (For Profit) Phone number of complaint contact (604) 522-6699
Opened 1999 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 56 days, with an average of 30 days
Current language(s) spoken by staff English, Punjabi, Cantonese, Mandarin, Tagalog, Polish, Hungarian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 45 Private rooms 125
Publicly funded beds (short- and long-term) 120 Semi-private rooms 20
Total beds 165 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.96 3.00
Nursing care hours (hours per resident per day) 2.65 2.79
Registered Nurse (hours per resident per day) n/a 0.27
Licensed Practical Nurse (hours per resident per day) n/a 0.49
Care Aide (hours per resident per day) n/a 2.03
Allied health hours (hours per resident per day) 0.31 0.21
Food costs per resident per day (actual cost) 2 $7.67 $8.28
Facility per diem rate2 $231.73 $236.72

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 3 Number substantiated licensing complaints 2
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 10 6.1 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 15 9.1 12.3 Attempted suicide 0 0 0.1
Expected death 39 23.6 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 62.2% 63.6%
Percent 85 years or older 58.7% 54.1%
Percent younger than 65 years 6.8% 5.7%
Average length of stay (days) 870 900
Percent of residents diagnosed with depression 22.9% 23.4%
Percent of residents dependent in activities of daily living 36.3% 32.4%
Percent of residents in a wheelchair 51.9% 52.1%
Percent of residents with dementia (mild to severe) 70.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 18.1% 28.4%
Percent of residents with physically abusive behaviour 4.6% 8.6%
Average index of social engagement 2.2 2.6
Percent of residents with low social engagement 56.9% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 4.2% 10.1%
Percent of residents receiving recreation therapy 10.6% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 30.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.2% 25.7%
Percent of residents with daily physical restraints 0.0% 6.5%
Percent of residents with falls in the last 30 days 19.5% 12.8%
Percent of residents with a worsened pressure ulcer 3.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 94.2% 88.5%
Percent of health care workers vaccinated for influenza 89.8% 63.4%
Percent of residents vaccinated for COVID-19 100.0% 95.7%

Source: BC Centre for Disease Control