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December 2021

Facility Rosemary Heights Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 15240-34th Avenue Accreditation status Accredited
City/postal code Surrey Accreditation expiry date February 2022
Phone number (778) 545-5000 Contact for complaints General Manager
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (778) 545-5001
Opened 2008 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 298 days, with an average of 74 days
Current language(s) spoken by staff English, Punjabi, Tagalog, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 5 Private rooms 86
Publicly funded beds (short- and long-term) 85 Semi-private rooms 2
Total beds 90 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) n/a 0.27
Licensed Practical Nurse (hours per resident per day) n/a 0.50
Care Aide (hours per resident per day) n/a 2.22
Allied health hours (hours per resident per day) 0.37 0.37
Food costs per resident per day (actual cost) 2 $8.54 $7.86
Facility per diem rate2 $239.03 $242.55

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.2 0.8 Medication error with adverse event 1 1.1 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 1 1.1 0.6
Fall with injury / Adverse event 8 8.9 5.8 Other injury 1 1.1 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 2 2.2 3.5
Unexpected illness 5 5.6 12.3 Attempted suicide 0 0 0.1
Expected death 28 31.1 23.4 Other - clinical 0 0 0.5
Unexpected death 5 5.6 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 65.8% 63.6%
Percent 85 years or older 60.8% 54.1%
Percent younger than 65 years 1.4% 5.7%
Average length of stay (days) 887 900
Percent of residents diagnosed with depression 27.7% 23.4%
Percent of residents dependent in activities of daily living 22.1% 32.4%
Percent of residents in a wheelchair 43.3% 52.1%
Percent of residents with dementia (mild to severe) 63.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.9% 28.4%
Percent of residents with physically abusive behaviour 12.1% 8.6%
Average index of social engagement 2.9 2.6
Percent of residents with low social engagement 44.9% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 27.4% 10.1%
Percent of residents receiving recreation therapy 71.3% 28.4%
Percent of residents receiving occupational therapy 1.2% 5.6%
Percent of residents receiving depression medication 50.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.3% 25.7%
Percent of residents with daily physical restraints 6.3% 6.5%
Percent of residents with falls in the last 30 days 9.4% 12.8%
Percent of residents with a worsened pressure ulcer 0.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 97.6% 95.7%

Source: BC Centre for Disease Control