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December 2021

Facility White Rock Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 15628 Buena Vista Avenue Accreditation status Accredited
City/postal code White Rock Accreditation expiry date February 2022
Phone number (604) 541-4663 Contact for complaints Director of Care
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (604) 541-4663
Opened 1984 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 201 days, with an average of 46 days
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 11 Private rooms 59
Publicly funded beds (short- and long-term) 60 Semi-private rooms 6
Total beds 71 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.99 3.00
Nursing care hours (hours per resident per day) 2.68 2.68
Registered Nurse (hours per resident per day) n/a 0.38
Licensed Practical Nurse (hours per resident per day) n/a 0.30
Care Aide (hours per resident per day) n/a 2.00
Allied health hours (hours per resident per day) 0.31 0.32
Food costs per resident per day (actual cost) 2 $10.68 $9.71
Facility per diem rate2 $207.15 $210.75

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.4 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 2.8 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 4 5.6 3.5
Unexpected illness 4 5.6 12.3 Attempted suicide 0 0 0.1
Expected death 26 36.6 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 87 84
Percent female 83.8% 63.6%
Percent 85 years or older 65.9% 54.1%
Percent younger than 65 years 1.0% 5.7%
Average length of stay (days) suppressed 900
Percent of residents diagnosed with depression 25.6% 23.4%
Percent of residents dependent in activities of daily living 26.0% 32.4%
Percent of residents in a wheelchair 32.9% 52.1%
Percent of residents with dementia (mild to severe) 75.6% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.0% 28.4%
Percent of residents with physically abusive behaviour 13.8% 8.6%
Average index of social engagement 3.4 2.6
Percent of residents with low social engagement 33.3% 50.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 10.6% 10.1%
Percent of residents receiving recreation therapy 35.4% 28.4%
Percent of residents receiving occupational therapy 1.2% 5.6%
Percent of residents receiving depression medication 53.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.4% 25.7%
Percent of residents with daily physical restraints 21.3% 6.5%
Percent of residents with falls in the last 30 days 14.8% 12.8%
Percent of residents with a worsened pressure ulcer 1.4% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 98.0% 95.7%

Source: BC Centre for Disease Control