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December 2021

Facility Peace Portal Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 15441 - 16th Avenue Accreditation status Accredited
City/postal code Surrey Accreditation expiry date February 2022
Phone number (604) 535-2273 Contact for complaints n/a
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact n/a
Opened 1986 Personal spending account n/a
Councils Resident Council, Family Council Visitor parking (cost) n/a
Meetings held Regular Schedule Average Wait Time From 5 to 281 days, with an average of 122 days
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 57 Private rooms 57
Publicly funded beds (short- and long-term) 27 Semi-private rooms 7
Total beds 84 Multi-person rooms 7

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.00
Nursing care hours (hours per resident per day) 2.67 2.67
Registered Nurse (hours per resident per day) n/a 0.84
Licensed Practical Nurse (hours per resident per day) n/a 0.02
Care Aide (hours per resident per day) n/a 1.81
Allied health hours (hours per resident per day) 0.28 0.33
Food costs per resident per day (actual cost) 2 $6.50 $8.35
Facility per diem rate2 $253.33 $258.79

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.4 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 1.2 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 8.3 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 13 15.5 12.3 Attempted suicide 0 0 0.1
Expected death 30 35.7 23.4 Other - clinical 0 0 0.5
Unexpected death 2 2.4 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 55.5% 63.6%
Percent 85 years or older 64.0% 54.1%
Percent younger than 65 years 2.4% 5.7%
Average length of stay (days) 677 900
Percent of residents diagnosed with depression 20.8% 23.4%
Percent of residents dependent in activities of daily living 19.2% 32.4%
Percent of residents in a wheelchair 55.8% 52.1%
Percent of residents with dementia (mild to severe) 50.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.2% 28.4%
Percent of residents with physically abusive behaviour 10.8% 8.6%
Average index of social engagement 2.6 2.6
Percent of residents with low social engagement 50.0% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 49.2% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 35.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.0% 25.7%
Percent of residents with daily physical restraints 4.0% 6.5%
Percent of residents with falls in the last 30 days 21.2% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 95.8% 95.7%

Source: BC Centre for Disease Control