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December 2021

Facility Northcrest Care Centre
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 6771-120th Street Accreditation status Accredited
City/postal code Delta Accreditation expiry date May 2022
Phone number (604) 597-7878 Contact for complaints Director of Care
Operator (Type) Northcrest Care Centre Ltd. (For Profit) Phone number of complaint contact (604) 597-7878 x228
Opened 1994 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 154 days, with an average of 31 days
Current language(s) spoken by staff English, Punjabi, Hindi, Fiji, Japanese, Mandarin, Taiwanese, Swahili, Tagalog, Creol, Mandalayam, Tamil, Urdu, Vietnamese, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 90
Publicly funded beds (short- and long-term) 106 Semi-private rooms 8
Total beds 106 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) n/a 0.35
Licensed Practical Nurse (hours per resident per day) n/a 0.42
Care Aide (hours per resident per day) n/a 2.22
Allied health hours (hours per resident per day) 0.37 0.37
Food costs per resident per day (actual cost) 2 $8.21 $7.69
Facility per diem rate2 $244.65 $248.24

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 3 2.8 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.9 3.5
Unexpected illness 30 28.3 12.3 Attempted suicide 0 0 0.1
Expected death 34 32.1 23.4 Other - clinical 2 1.9 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 4 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 63.7% 63.6%
Percent 85 years or older 48.6% 54.1%
Percent younger than 65 years 6.1% 5.7%
Average length of stay (days) 612 900
Percent of residents diagnosed with depression 43.5% 23.4%
Percent of residents dependent in activities of daily living 45.9% 32.4%
Percent of residents in a wheelchair 50.8% 52.1%
Percent of residents with dementia (mild to severe) 70.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.2% 28.4%
Percent of residents with physically abusive behaviour 11.3% 8.6%
Average index of social engagement 1.9 2.6
Percent of residents with low social engagement 70.8% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 3.3% 10.1%
Percent of residents receiving recreation therapy 64.0% 28.4%
Percent of residents receiving occupational therapy 0.5% 5.6%
Percent of residents receiving depression medication 62.4% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.5% 25.7%
Percent of residents with daily physical restraints 13.1% 6.5%
Percent of residents with falls in the last 30 days 12.2% 12.8%
Percent of residents with a worsened pressure ulcer 1.3% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 89.6% 88.5%
Percent of health care workers vaccinated for influenza 89.7% 63.4%
Percent of residents vaccinated for COVID-19 96.2% 95.7%

Source: BC Centre for Disease Control