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December 2021

Facility Normanna Rest Home
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7725-4th St Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date November 2022
Phone number (604) 522-5812 Contact for complaints Ruben Goinden
Operator (Type) Norwegian Old Peoples Association (Not For Profit) Phone number of complaint contact (604) 515-3330
Opened 2000 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 177 days, with an average of 52 days
Current language(s) spoken by staff Filipino, Punjabi, Mandarin, Cantonese, English, Gujarati, Hindi, Polish, Swahili, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Drugs & specialty services, transportation not otherwise covered
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 90
Publicly funded beds (short- and long-term) 100 Semi-private rooms 5
Total beds 100 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.06 3.36
Nursing care hours (hours per resident per day) 2.72 3.00
Registered Nurse (hours per resident per day) n/a 0.36
Licensed Practical Nurse (hours per resident per day) n/a 0.39
Care Aide (hours per resident per day) n/a 2.25
Allied health hours (hours per resident per day) 0.34 0.36
Food costs per resident per day (actual cost) 2 $11.33 $10.92
Facility per diem rate2 $215.40 $231.94

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 4 4 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 4 4 12.3 Attempted suicide 0 0 0.1
Expected death 14 14 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 83.8% 63.6%
Percent 85 years or older 63.8% 54.1%
Percent younger than 65 years 3.3% 5.7%
Average length of stay (days) 1,596 900
Percent of residents diagnosed with depression 41.0% 23.4%
Percent of residents dependent in activities of daily living 30.3% 32.4%
Percent of residents in a wheelchair 56.4% 52.1%
Percent of residents with dementia (mild to severe) 71.0% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.2% 28.4%
Percent of residents with physically abusive behaviour 15.6% 8.6%
Average index of social engagement 2.8 2.6
Percent of residents with low social engagement 44.9% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 17.2% 10.1%
Percent of residents receiving recreation therapy 85.9% 28.4%
Percent of residents receiving occupational therapy 0.3% 5.6%
Percent of residents receiving depression medication 42.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 26.4% 25.7%
Percent of residents with daily physical restraints 6.0% 6.5%
Percent of residents with falls in the last 30 days 12.0% 12.8%
Percent of residents with a worsened pressure ulcer 1.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 90.0% 88.5%
Percent of health care workers vaccinated for influenza 100.0% 63.4%
Percent of residents vaccinated for COVID-19 97.0% 95.7%

Source: BC Centre for Disease Control