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December 2021

Facility Nicola Lodge
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2240 Hawkins St. Accreditation status Accredited
City/postal code Port Coquitlam Accreditation expiry date June 2022
Phone number (604) 945-0058 Contact for complaints Executive Director
Operator (Type) Sienna Senior Living (For Profit) Phone number of complaint contact (604) 945-0058
Opened 2016 Personal spending account Yes
Councils Resident & Family Councils Visitor parking (cost) Yes (no cost)
Meetings held Regular Schedule Average Wait Time From 4 to 540 days, with an average of 82 days
Current language(s) spoken by staff Enlish, Punjabi, Tagalog, Hindi, Chinese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 18 Private rooms 220
Publicly funded beds (short- and long-term) 212 Semi-private rooms 5
Total beds 230 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.98 2.98
Registered Nurse (hours per resident per day) n/a 0.12
Licensed Practical Nurse (hours per resident per day) n/a 0.54
Care Aide (hours per resident per day) n/a 2.32
Allied health hours (hours per resident per day) 0.37 0.37
Food costs per resident per day (actual cost) 2 $9.03 $8.17
Facility per diem rate2 $224.32 $227.81

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 11 Number substantiated licensing complaints 2
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 0.9 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 9 3.9 5.8 Other injury 3 1.3 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 13 5.7 3.5
Unexpected illness 13 5.7 12.3 Attempted suicide 0 0 0.1
Expected death 73 31.7 23.4 Other - clinical 0 0 0.5
Unexpected death 1 0.4 0.6 Other - service delivery 2 0.9 0.4
Inspections
Risk Rating Low Risk Score n/a
Number of Inspections 7 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 57.6% 63.6%
Percent 85 years or older 49.2% 54.1%
Percent younger than 65 years 5.7% 5.7%
Average length of stay (days) 793 900
Percent of residents diagnosed with depression 20.1% 23.4%
Percent of residents dependent in activities of daily living 11.4% 32.4%
Percent of residents in a wheelchair 55.4% 52.1%
Percent of residents with dementia (mild to severe) 68.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.6% 28.4%
Percent of residents with physically abusive behaviour 10.9% 8.6%
Average index of social engagement 2 2.6
Percent of residents with low social engagement 70.6% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 12.6% 10.1%
Percent of residents receiving recreation therapy 65.5% 28.4%
Percent of residents receiving occupational therapy 6.0% 5.6%
Percent of residents receiving depression medication 43.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.6% 25.7%
Percent of residents with daily physical restraints 4.8% 6.5%
Percent of residents with falls in the last 30 days 11.9% 12.8%
Percent of residents with a worsened pressure ulcer 2.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 98.0% 95.7%

Source: BC Centre for Disease Control