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December 2021

Facility Willingdon Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 4435 Grange St Accreditation status Not Accredited
City/postal code Burnaby Accreditation expiry date not applicable
Phone number (604) 433-2455 Contact for complaints Director of Care
Operator (Type) Willingdon Care Centre Ltd. (For Profit) Phone number of complaint contact (604) 433-2455
Opened 1964 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 112 days, with an average of 25 days
Current language(s) spoken by staff English, Cantonese, Tagalog, Hindi, Punjabi, Tamil

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 10
Publicly funded beds (short- and long-term) 95 Semi-private rooms 23
Total beds 95 Multi-person rooms 10

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.36
Nursing care hours (hours per resident per day) 2.64 3.00
Registered Nurse (hours per resident per day) n/a 0.25
Licensed Practical Nurse (hours per resident per day) n/a 0.47
Care Aide (hours per resident per day) n/a 2.28
Allied health hours (hours per resident per day) 0.31 0.36
Food costs per resident per day (actual cost) 2 $8.28 $8.37
Facility per diem rate2 $224.40 $245.71

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 6 6.3 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 16 16.8 12.3 Attempted suicide 0 0 0.1
Expected death 8 8.4 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 79.5% 63.6%
Percent 85 years or older 52.7% 54.1%
Percent younger than 65 years 2.1% 5.7%
Average length of stay (days) 992 900
Percent of residents diagnosed with depression 24.6% 23.4%
Percent of residents dependent in activities of daily living 29.7% 32.4%
Percent of residents in a wheelchair 74.5% 52.1%
Percent of residents with dementia (mild to severe) 64.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 11.2% 28.4%
Percent of residents with physically abusive behaviour 7.6% 8.6%
Average index of social engagement 3.6 2.6
Percent of residents with low social engagement 31.1% 50.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 19.0% 10.1%
Percent of residents receiving recreation therapy 76.8% 28.4%
Percent of residents receiving occupational therapy 6.7% 5.6%
Percent of residents receiving depression medication 49.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.2% 25.7%
Percent of residents with daily physical restraints 15.1% 6.5%
Percent of residents with falls in the last 30 days 14.8% 12.8%
Percent of residents with a worsened pressure ulcer 1.7% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 95.5% 88.5%
Percent of health care workers vaccinated for influenza 96.0% 63.4%
Percent of residents vaccinated for COVID-19 95.7% 95.7%

Source: BC Centre for Disease Control