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December 2021

Facility Menno Hospital
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 32945 Marshall Road Accreditation status Accredited
City/postal code Abbotsford Accreditation expiry date October 2021
Phone number (604) 859-7631 Contact for complaints Karen L Baillie, CEO or Smitha Varghese, Director of Care
Operator (Type) Mennonite Benevolent Society (Not For Profit) Phone number of complaint contact (604) 859-7631
Opened 1960 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 2 to 369 days, with an average of 54 days
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 59
Publicly funded beds (short- and long-term) 151 Semi-private rooms 43
Total beds 151 Multi-person rooms 2

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.37 3.37
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) n/a 0.30
Licensed Practical Nurse (hours per resident per day) n/a 0.45
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.38 0.38
Food costs per resident per day (actual cost) 2 $7.87 $8.61
Facility per diem rate2 $236.15 $240.10

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 11 7.3 5.8 Other injury 1 0.7 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 29 19.2 12.3 Attempted suicide 0 0 0.1
Expected death 51 33.8 23.4 Other - clinical 1 0.7 0.5
Unexpected death 1 0.7 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 87 84
Percent female 75.8% 63.6%
Percent 85 years or older 67.7% 54.1%
Percent younger than 65 years 4.6% 5.7%
Average length of stay (days) 872 900
Percent of residents diagnosed with depression 20.0% 23.4%
Percent of residents dependent in activities of daily living 29.2% 32.4%
Percent of residents in a wheelchair 61.6% 52.1%
Percent of residents with dementia (mild to severe) 62.8% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 16.3% 28.4%
Percent of residents with physically abusive behaviour 6.9% 8.6%
Average index of social engagement 2.2 2.6
Percent of residents with low social engagement 61.2% 50.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 20.7% 10.1%
Percent of residents receiving recreation therapy 68.8% 28.4%
Percent of residents receiving occupational therapy 5.7% 5.6%
Percent of residents receiving depression medication 48.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.1% 25.7%
Percent of residents with daily physical restraints 1.9% 6.5%
Percent of residents with falls in the last 30 days 11.3% 12.8%
Percent of residents with a worsened pressure ulcer 1.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 83.0% 88.5%
Percent of health care workers vaccinated for influenza 30.2% 63.4%
Percent of residents vaccinated for COVID-19 97.4% 95.7%

Source: BC Centre for Disease Control