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December 2021

Facility Maple Ridge Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 22141 - 119th Avenue Accreditation status Accredited
City/postal code Maple Ridge Accreditation expiry date February 2022
Phone number (604) 466-3053 Contact for complaints Director of Care
Operator (Type) Retirement Concepts (For Profit) Phone number of complaint contact (604) 476-4312
Opened 2009 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 505 days, with an average of 189 days
Current language(s) spoken by staff English, French, Italian, Portuguese, Spanish, Filipino, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 18 Private rooms 108
Publicly funded beds (short- and long-term) 90 Semi-private rooms 0
Total beds 108 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.36
Licensed Practical Nurse (hours per resident per day) n/a 0.41
Care Aide (hours per resident per day) n/a 2.22
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $11.30 $11.70
Facility per diem rate2 $242.01 $245.50

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.9 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 0.9 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 12 11.1 5.8 Other injury 2 1.9 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.9 3.5
Unexpected illness 12 11.1 12.3 Attempted suicide 0 0 0.1
Expected death 19 17.6 23.4 Other - clinical 2 1.9 0.5
Unexpected death 1 0.9 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 24
Number of Inspections 8 Number of licensing infractions found 21
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 3 Medication 0
Staffing 9 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 4 Other 1

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 63.4% 63.6%
Percent 85 years or older 63.4% 54.1%
Percent younger than 65 years 1.9% 5.7%
Average length of stay (days) 890 900
Percent of residents diagnosed with depression 19.6% 23.4%
Percent of residents dependent in activities of daily living 29.9% 32.4%
Percent of residents in a wheelchair 58.9% 52.1%
Percent of residents with dementia (mild to severe) 68.2% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.3% 28.4%
Percent of residents with physically abusive behaviour 7.8% 8.6%
Average index of social engagement 2 2.6
Percent of residents with low social engagement 65.4% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 34.9% 10.1%
Percent of residents receiving recreation therapy 25.5% 28.4%
Percent of residents receiving occupational therapy 1.6% 5.6%
Percent of residents receiving depression medication 34.0% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.1% 25.7%
Percent of residents with daily physical restraints 5.6% 6.5%
Percent of residents with falls in the last 30 days 11.6% 12.8%
Percent of residents with a worsened pressure ulcer 0.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 95.0% 95.7%

Source: BC Centre for Disease Control