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December 2021

Facility Laurel Place
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9688 137A St Accreditation status Not Accredited
City/postal code Surrey Accreditation expiry date not applicable
Phone number (604) 582-6336 Contact for complaints Director of Care
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 582-6336 x1163
Opened 2008 Personal spending account Yes
Councils Resident & Family Council (combined), Food Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 1 to 362 days, with an average of 94 days
Current language(s) spoken by staff English, French, Tagalog, Korean, Spanish, Ukranian, Russian, Hindi, Punjabi, Toysan, Tamil, Senhala, Mandarin, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Specialty services and products
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 21 Private rooms 207
Publicly funded beds (short- and long-term) 194 Semi-private rooms 4
Total beds 215 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) n/a 0.23
Licensed Practical Nurse (hours per resident per day) n/a 0.54
Care Aide (hours per resident per day) n/a 2.21
Allied health hours (hours per resident per day) 0.37 0.37
Food costs per resident per day (actual cost) 2 $9.98 $10.19
Facility per diem rate2 $238.25 $241.78

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 6 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 8 3.7 5.8 Other injury 6 2.8 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 3 1.4 3.5
Unexpected illness 60 27.9 12.3 Attempted suicide 0 0 0.1
Expected death 41 19.1 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 3 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 83 84
Percent female 57.0% 63.6%
Percent 85 years or older 45.3% 54.1%
Percent younger than 65 years 9.6% 5.7%
Average length of stay (days) 869 900
Percent of residents diagnosed with depression 13.5% 23.4%
Percent of residents dependent in activities of daily living 37.4% 32.4%
Percent of residents in a wheelchair 70.1% 52.1%
Percent of residents with dementia (mild to severe) 48.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.4% 28.4%
Percent of residents with physically abusive behaviour 12.6% 8.6%
Average index of social engagement 2.4 2.6
Percent of residents with low social engagement 56.6% 50.0%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 5.5% 10.1%
Percent of residents receiving recreation therapy 2.4% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 40.7% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.5% 25.7%
Percent of residents with daily physical restraints 10.2% 6.5%
Percent of residents with falls in the last 30 days 6.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 76.0% 88.5%
Percent of health care workers vaccinated for influenza 79.1% 63.4%
Percent of residents vaccinated for COVID-19 93.4% 95.7%

Source: BC Centre for Disease Control