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December 2021

Facility Langley Memorial Hospital ECU
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 22051 Fraser Hwy Accreditation status Accredited
City/postal code Langley Accreditation expiry date not available
Phone number (604) 514-6026 Contact for complaints Resident Care Coordinator / Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 514-6190
Opened 1993 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 210 days, with an average of 29 days
Current language(s) spoken by staff English, Punjabi, Hindi, Hungarian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 58
Publicly funded beds (short- and long-term) 210 Semi-private rooms 36
Total beds 210 Multi-person rooms 20

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.40
Nursing care hours (hours per resident per day) 3.00 2.99
Registered Nurse (hours per resident per day) n/a 0.23
Licensed Practical Nurse (hours per resident per day) n/a 0.68
Care Aide (hours per resident per day) n/a 2.08
Allied health hours (hours per resident per day) 0.36 0.41
Food costs per resident per day (actual cost) 2 $9.46 $6.90
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.5 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 6 2.9 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 14 6.7 12.3 Attempted suicide 0 0 0.1
Expected death 42 20 23.4 Other - clinical 0 0 0.5
Unexpected death 2 1 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating High Risk Score 30
Number of Inspections 3 Number of licensing infractions found 12
Licensing Infractions
Licensing 2 Nutrition & food services 0
Physical facility, equipment & furnishings 5 Medication 0
Staffing 2 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 76.4% 63.6%
Percent 85 years or older 58.1% 54.1%
Percent younger than 65 years 4.2% 5.7%
Average length of stay (days) 948 900
Percent of residents diagnosed with depression 15.5% 23.4%
Percent of residents dependent in activities of daily living 28.2% 32.4%
Percent of residents in a wheelchair 51.5% 52.1%
Percent of residents with dementia (mild to severe) 60.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.4% 28.4%
Percent of residents with physically abusive behaviour 6.9% 8.6%
Average index of social engagement 2.3 2.6
Percent of residents with low social engagement 58.6% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 5.8% 10.1%
Percent of residents receiving recreation therapy 27.4% 28.4%
Percent of residents receiving occupational therapy 3.2% 5.6%
Percent of residents receiving depression medication 42.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.0% 25.7%
Percent of residents with daily physical restraints 1.2% 6.5%
Percent of residents with falls in the last 30 days 12.2% 12.8%
Percent of residents with a worsened pressure ulcer 4.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 88.5%
Percent of health care workers vaccinated for influenza 71.8% 63.4%
Percent of residents vaccinated for COVID-19 97.0% 95.7%

Source: BC Centre for Disease Control