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December 2021

Facility Lakeshore Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 657 Gatensbury Street Accreditation status Not Accredited
City/postal code Coquitlam Accreditation expiry date not available
Phone number (604) 939-9277 Contact for complaints Director of Care
Operator (Type) The Care Group (For Profit) Phone number of complaint contact (604) 939-9277 x103
Opened 1960 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 5 to 287 days, with an average of 81 days
Current language(s) spoken by staff Korean, Mandarin, Cantonese, Spanish, Tagalog and Kachi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Foot Care Nurse, Hairdressing, Dental Hygiene Practitioner
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 21 Private rooms 42
Publicly funded beds (short- and long-term) 35 Semi-private rooms 7
Total beds 56 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.95 3.36
Nursing care hours (hours per resident per day) 2.63 2.84
Registered Nurse (hours per resident per day) n/a 0.64
Licensed Practical Nurse (hours per resident per day) n/a 0.04
Care Aide (hours per resident per day) n/a 2.15
Allied health hours (hours per resident per day) 0.32 0.52
Food costs per resident per day (actual cost) 2 $9.58 $7.68
Facility per diem rate2 $238.60 $261.35

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.8 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 4 7.1 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 4 7.1 12.3 Attempted suicide 0 0 0.1
Expected death 41 73.2 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 70.1% 63.6%
Percent 85 years or older 59.7% 54.1%
Percent younger than 65 years 5.2% 5.7%
Average length of stay (days) 1,174 900
Percent of residents diagnosed with depression 22.8% 23.4%
Percent of residents dependent in activities of daily living 37.9% 32.4%
Percent of residents in a wheelchair 50.3% 52.1%
Percent of residents with dementia (mild to severe) 81.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 26.9% 28.4%
Percent of residents with physically abusive behaviour 6.9% 8.6%
Average index of social engagement 2 2.6
Percent of residents with low social engagement 64.8% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.1%
Percent of residents receiving recreation therapy 5.5% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 46.2% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.6% 25.7%
Percent of residents with daily physical restraints 7.9% 6.5%
Percent of residents with falls in the last 30 days 3.5% 12.8%
Percent of residents with a worsened pressure ulcer 1.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 96.2% 88.5%
Percent of health care workers vaccinated for influenza 100.0% 63.4%
Percent of residents vaccinated for COVID-19 100.0% 95.7%

Source: BC Centre for Disease Control