West Shore Laylum at Suncrest Quick Facts
| Facility | West Shore Laylum at Suncrest | ||
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 2567 King George Blvd | Accreditation status | Not Accredited |
| City/postal code | Surrey | Accreditation expiry date | not applicable |
| Phone number | n/a | Contact for complaints | Manager of Residential Care |
| Operator (Type) | First Canadian Management Corporation (For Profit) | Phone number of complaint contact | (604) 946-2822 |
| Opened | 2019 | Personal spending account | yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 6 to 293 days, with an average of 71 days |
| Current language(s) spoken by staff | English, Tagalog, Malayalam, Hindi, Punjabi, Cantonese, Korean, French, Malayalam | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds 1 (March 31, 2021) | Room Configuration 2 (March 31, 2021) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Private rooms | 53 |
| Publicly funded beds (short- and long-term) | 55 | Semi-private rooms | 1 |
| Total beds | 55 | Multi-person rooms | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | Yes | Housekeeping services | Yes |
| Non-regulated services (care aides) | Yes | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2019/20 | 2020/21 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.05 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.74 | 3.00 |
| Registered Nurse (hours per resident per day) | n/a | 0.47 |
| Licensed Practical Nurse (hours per resident per day) | n/a | 0.33 |
| Care Aide (hours per resident per day) | n/a | 2.20 |
| Allied health hours (hours per resident per day) | 0.30 | 0.36 |
| Food costs per resident per day (actual cost) 2 | $4.34 | $18.75 |
| Facility per diem rate2 | $233.21 | $252.33 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2020/21) | |||
|---|---|---|---|
| Complaints, 2020/21 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2020/21 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0 | 0.8 | Medication error with adverse event | 0 | 0 | 0.1 |
| Abuse / neglect | 1 | 1.8 | 0.5 | Missing or wandering person | 0 | 0 | 0.6 |
| Fall with injury / Adverse event | 2 | 3.6 | 5.8 | Other injury | 0 | 0 | 1.0 |
| Food or other poisoning | 0 | 0 | 0.1 | Aggressive behaviour | 1 | 1.8 | 3.5 |
| Unexpected illness | 2 | 3.6 | 12.3 | Attempted suicide | 0 | 0 | 0.1 |
| Expected death | 18 | 32.7 | 23.4 | Other - clinical | 0 | 0 | 0.5 |
| Unexpected death | 1 | 1.8 | 0.6 | Other - service delivery | 0 | 0 | 0.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | 0 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2020/21) | Facility | B.C. |
|---|---|---|
| Average age of population | 86 | 84 |
| Percent female | 60.7% | 63.6% |
| Percent 85 years or older | 53.8% | 54.1% |
| Percent younger than 65 years | 0.9% | 5.7% |
| Average length of stay (days) | 837 | 900 |
| Percent of residents diagnosed with depression | 60.0% | 23.4% |
| Percent of residents dependent in activities of daily living | 40.0% | 32.4% |
| Percent of residents in a wheelchair | 20.0% | 52.1% |
| Percent of residents with dementia (mild to severe) | 80.0% | 63.6% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 10.0% | 28.4% |
| Percent of residents with physically abusive behaviour | 0.0% | 8.6% |
| Average index of social engagement | 3.1 | 2.6 |
| Percent of residents with low social engagement | 40.0% | 50.0% |
| Case mix index | 0.47 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.0% | 10.1% |
| Percent of residents receiving recreation therapy | 20.0% | 28.4% |
| Percent of residents receiving occupational therapy | 0.0% | 5.6% |
| Percent of residents receiving depression medication | 30.0% | 50.5% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 0.0% | 25.7% |
| Percent of residents with daily physical restraints | 0.0% | 6.5% |
| Percent of residents with falls in the last 30 days | 0.0% | 12.8% |
| Percent of residents with a worsened pressure ulcer | n/a | 2.3% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2020/21) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 96.2% | 88.5% |
| Percent of health care workers vaccinated for influenza | 100.0% | 63.4% |
| Percent of residents vaccinated for COVID-19 | 100.0% | 95.7% |
Source: BC Centre for Disease Control