Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2021

Facility Hilton Villa Seniors Community
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 13525 Hilton Rd Accreditation status Accredited
City/postal code Surrey Accreditation expiry date July 2022
Phone number (604) 588-3424 Contact for complaints Site Leader
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 588-3424 x109
Opened 1974 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 540 days, with an average of 44 days
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 2 Private rooms 86
Publicly funded beds (short- and long-term) 154 Semi-private rooms 35
Total beds 156 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Some
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.10 3.36
Nursing care hours (hours per resident per day) 2.76 2.96
Registered Nurse (hours per resident per day) n/a 0.33
Licensed Practical Nurse (hours per resident per day) n/a 0.39
Care Aide (hours per resident per day) n/a 2.24
Allied health hours (hours per resident per day) 0.34 0.40
Food costs per resident per day (actual cost) 2 $6.63 $6.99
Facility per diem rate2 $228.63 $246.56

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 14 9 5.8 Other injury 5 3.2 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 0 0 3.5
Unexpected illness 48 30.8 12.3 Attempted suicide 0 0 0.1
Expected death 50 32.1 23.4 Other - clinical 1 0.6 0.5
Unexpected death 1 0.6 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 82 84
Percent female 68.1% 63.6%
Percent 85 years or older 48.0% 54.1%
Percent younger than 65 years 8.2% 5.7%
Average length of stay (days) 901 900
Percent of residents diagnosed with depression 16.0% 23.4%
Percent of residents dependent in activities of daily living 33.8% 32.4%
Percent of residents in a wheelchair 62.9% 52.1%
Percent of residents with dementia (mild to severe) 63.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 47.4% 28.4%
Percent of residents with physically abusive behaviour 11.6% 8.6%
Average index of social engagement 1.9 2.6
Percent of residents with low social engagement 64.7% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 9.3% 10.1%
Percent of residents receiving recreation therapy 0.0% 28.4%
Percent of residents receiving occupational therapy 0.9% 5.6%
Percent of residents receiving depression medication 46.3% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.9% 25.7%
Percent of residents with daily physical restraints 3.1% 6.5%
Percent of residents with falls in the last 30 days 14.9% 12.8%
Percent of residents with a worsened pressure ulcer 2.8% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 93.7% 88.5%
Percent of health care workers vaccinated for influenza 90.8% 63.4%
Percent of residents vaccinated for COVID-19 98.7% 95.7%

Source: BC Centre for Disease Control