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December 2021

Facility Harmony Court Care Centre
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7195 Canada Way Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date not available
Phone number (604) 527-3300 Contact for complaints General Manager / Director of Care
Operator (Type) Age Care Investment Ltd. (For Profit) Phone number of complaint contact (604) 527-3300
Opened 1976 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 117 days, with an average of 19 days
Current language(s) spoken by staff English, French, Thai, Greek, Cantonese, Persian, Mandarin, Hindi, Spanish, Italian, Vietnamese, Hungarian, Tagalog, Punjabi, Farsi, Patwah

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 32
Publicly funded beds (short- and long-term) 80 Semi-private rooms 24
Total beds 80 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 2.74 3.00
Nursing care hours (hours per resident per day) 2.44 2.64
Registered Nurse (hours per resident per day) n/a 0.28
Licensed Practical Nurse (hours per resident per day) n/a 0.46
Care Aide (hours per resident per day) n/a 1.90
Allied health hours (hours per resident per day) 0.30 0.36
Food costs per resident per day (actual cost) 2 $6.12 $9.34
Facility per diem rate2 $224.10 $245.52

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.3 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 1.3 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 2.5 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 5 6.3 3.5
Unexpected illness 19 23.8 12.3 Attempted suicide 0 0 0.1
Expected death 37 46.3 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 9
Number of Inspections 3 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 68.0% 63.6%
Percent 85 years or older 56.2% 54.1%
Percent younger than 65 years 5.6% 5.7%
Average length of stay (days) 973 900
Percent of residents diagnosed with depression 13.2% 23.4%
Percent of residents dependent in activities of daily living 34.8% 32.4%
Percent of residents in a wheelchair 38.2% 52.1%
Percent of residents with dementia (mild to severe) 77.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 22.3% 28.4%
Percent of residents with physically abusive behaviour 5.4% 8.6%
Average index of social engagement 2.3 2.6
Percent of residents with low social engagement 48.6% 50.0%
Case mix index 0.51 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 1.7% 10.1%
Percent of residents receiving recreation therapy 40.2% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 38.9% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 24.8% 25.7%
Percent of residents with daily physical restraints 5.1% 6.5%
Percent of residents with falls in the last 30 days 8.1% 12.8%
Percent of residents with a worsened pressure ulcer 0.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 89.6% 88.5%
Percent of health care workers vaccinated for influenza 92.6% 63.4%
Percent of residents vaccinated for COVID-19 95.3% 95.7%

Source: BC Centre for Disease Control