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December 2021

Facility Foyer Maillard
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1010 Alderson Avenue Accreditation status Not Accredited
City/postal code Coquitlam Accreditation expiry date not applicable
Phone number (604) 937-5578 Contact for complaints Executive Director
Operator (Type) Societe Du Foyer Maillard (Not For Profit) Phone number of complaint contact (604) 937-5589 x106
Opened 2016 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 308 days, with an average of 67 days
Current language(s) spoken by staff English, French, Spanish, Hindi, Romanian, Italian, Farsi, Korean, Mandarin, Cantonese, Tagalog, Filipino

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Transportation, companion services, specialized hygiene products and equipment, clothes labeling, foot care and hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 125
Publicly funded beds (short- and long-term) 125 Semi-private rooms 0
Total beds 125 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) n/a 0.24
Licensed Practical Nurse (hours per resident per day) n/a 0.42
Care Aide (hours per resident per day) n/a 2.34
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $7.37 $7.75
Facility per diem rate2 $229.84 $233.21

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 1 0.8 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 0.8 3.5
Unexpected illness 0 0 12.3 Attempted suicide 0 0 0.1
Expected death 31 24.8 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 3 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 84 84
Percent female 55.2% 63.6%
Percent 85 years or older 57.8% 54.1%
Percent younger than 65 years 2.1% 5.7%
Average length of stay (days) 722 900
Percent of residents diagnosed with depression 28.6% 23.4%
Percent of residents dependent in activities of daily living 30.9% 32.4%
Percent of residents in a wheelchair 56.8% 52.1%
Percent of residents with dementia (mild to severe) 56.4% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.2% 28.4%
Percent of residents with physically abusive behaviour 15.9% 8.6%
Average index of social engagement 2.3 2.6
Percent of residents with low social engagement 59.1% 50.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 17.3% 10.1%
Percent of residents receiving recreation therapy 25.7% 28.4%
Percent of residents receiving occupational therapy 0.0% 5.6%
Percent of residents receiving depression medication 41.5% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.7% 25.7%
Percent of residents with daily physical restraints 5.0% 6.5%
Percent of residents with falls in the last 30 days 8.4% 12.8%
Percent of residents with a worsened pressure ulcer 1.2% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 85.6% 88.5%
Percent of health care workers vaccinated for influenza 85.6% 63.4%
Percent of residents vaccinated for COVID-19 98.4% 95.7%

Source: BC Centre for Disease Control