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December 2021

Facility Fort Langley Seniors Community
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 8838 Glover Road Accreditation status Accredited
City/postal code Langley Accreditation expiry date not available
Phone number (604) 888-0711 Contact for complaints Director of Care
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (604) 888-0711 x121
Opened 2008 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 204 days, with an average of 67 days
Current language(s) spoken by staff English, Hindi, Polish, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 5 Private rooms 68
Publicly funded beds (short- and long-term) 91 Semi-private rooms 14
Total beds 96 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.10 3.36
Nursing care hours (hours per resident per day) 2.76 2.95
Registered Nurse (hours per resident per day) n/a 0.34
Licensed Practical Nurse (hours per resident per day) n/a 0.48
Care Aide (hours per resident per day) n/a 2.14
Allied health hours (hours per resident per day) 0.34 0.41
Food costs per resident per day (actual cost) 2 $5.87 $7.72
Facility per diem rate2 $248.50 $267.92

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 4 Number substantiated licensing complaints 1
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 1 1 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 2 2.1 5.8 Other injury 2 2.1 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 1 3.5
Unexpected illness 5 5.2 12.3 Attempted suicide 0 0 0.1
Expected death 23 24 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 5 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 85 84
Percent female 71.8% 63.6%
Percent 85 years or older 57.6% 54.1%
Percent younger than 65 years 3.7% 5.7%
Average length of stay (days) 819 900
Percent of residents diagnosed with depression 14.1% 23.4%
Percent of residents dependent in activities of daily living 34.3% 32.4%
Percent of residents in a wheelchair 58.6% 52.1%
Percent of residents with dementia (mild to severe) 66.7% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.2% 28.4%
Percent of residents with physically abusive behaviour 8.1% 8.6%
Average index of social engagement 1.9 2.6
Percent of residents with low social engagement 71.2% 50.0%
Case mix index 0.6 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 14.6% 10.1%
Percent of residents receiving recreation therapy 43.4% 28.4%
Percent of residents receiving occupational therapy 8.1% 5.6%
Percent of residents receiving depression medication 57.6% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 40.2% 25.7%
Percent of residents with daily physical restraints 3.4% 6.5%
Percent of residents with falls in the last 30 days 19.6% 12.8%
Percent of residents with a worsened pressure ulcer 3.1% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza n/a 88.5%
Percent of health care workers vaccinated for influenza n/a 63.4%
Percent of residents vaccinated for COVID-19 96.6% 95.7%

Source: BC Centre for Disease Control