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December 2021

Facility Fellburn Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 6050 Hastings St. Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date October 2022
Phone number (604) 412-6503 Contact for complaints Marie Van Bergen, Manager Operational Services
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 412-6504
Opened 1964 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 355 days, with an average of 65 days
Current language(s) spoken by staff English, Cantonese, Mandarin, Punjabi, Tagalog, Spanish, Polish, Hindi, Italian, Taiwanese, Visayan, Persian and Korean

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Bus outing, personal spending money
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 13
Publicly funded beds (short- and long-term) 70 Semi-private rooms 14
Total beds 70 Multi-person rooms 10

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.80 3.85
Nursing care hours (hours per resident per day) 3.39 3.38
Registered Nurse (hours per resident per day) n/a 0.46
Licensed Practical Nurse (hours per resident per day) n/a 0.65
Care Aide (hours per resident per day) n/a 2.27
Allied health hours (hours per resident per day) 0.41 0.47
Food costs per resident per day (actual cost) 2 $7.69 $6.71
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 0 0 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 1 1.4 3.5
Unexpected illness 0 0 12.3 Attempted suicide 0 0 0.1
Expected death 17 24.3 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 2 Number of licensing infractions found 8
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 2 Program 0
Policies & procedures 1 Records & reporting 2
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 79 84
Percent female 56.3% 63.6%
Percent 85 years or older 47.0% 54.1%
Percent younger than 65 years 17.6% 5.7%
Average length of stay (days) 1,158 900
Percent of residents diagnosed with depression 21.8% 23.4%
Percent of residents dependent in activities of daily living 36.5% 32.4%
Percent of residents in a wheelchair 67.8% 52.1%
Percent of residents with dementia (mild to severe) 49.3% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 32.2% 28.4%
Percent of residents with physically abusive behaviour 7.1% 8.6%
Average index of social engagement 2.3 2.6
Percent of residents with low social engagement 57.8% 50.0%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 5.7% 10.1%
Percent of residents receiving recreation therapy 19.4% 28.4%
Percent of residents receiving occupational therapy 1.4% 5.6%
Percent of residents receiving depression medication 36.0% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.2% 25.7%
Percent of residents with daily physical restraints 0.0% 6.5%
Percent of residents with falls in the last 30 days 5.3% 12.8%
Percent of residents with a worsened pressure ulcer 2.0% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 92.9% 88.5%
Percent of health care workers vaccinated for influenza 60.6% 63.4%
Percent of residents vaccinated for COVID-19 87.5% 95.7%

Source: BC Centre for Disease Control