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December 2021

Facility Fair Haven - Burnaby
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7557 Sussex Ave. Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date November 2022
Phone number (604) 435-0525 Contact for complaints Assistant Director of Care
Operator (Type) Fair Haven Homes Society (Not For Profit) Phone number of complaint contact (604) 435-0525 x320
Opened 1994 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 8 to 441 days, with an average of 79 days
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, specialized wheelchairs, hairdressing, podiatry services, dental services, eye specialist, hearing aid repair services
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds 1 (March 31, 2021) Room Configuration 2 (March 31, 2021)
Private beds (not publicly funded) 0 Private rooms 100
Publicly funded beds (short- and long-term) 100 Semi-private rooms 0
Total beds 100 Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2019/20 2020/21
Total direct care hours (hours per resident per day) 1 3.09 3.36
Nursing care hours (hours per resident per day) 2.74 3.00
Registered Nurse (hours per resident per day) n/a 0.37
Licensed Practical Nurse (hours per resident per day) n/a 0.42
Care Aide (hours per resident per day) n/a 2.22
Allied health hours (hours per resident per day) 0.34 0.36
Food costs per resident per day (actual cost) 2 $7.10 $10.42
Facility per diem rate2 $215.33 $231.66

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2020/21)
Complaints, 2020/21
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2020/21 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0 0.8 Medication error with adverse event 0 0 0.1
Abuse / neglect 0 0 0.5 Missing or wandering person 0 0 0.6
Fall with injury / Adverse event 7 7 5.8 Other injury 0 0 1.0
Food or other poisoning 0 0 0.1 Aggressive behaviour 7 7 3.5
Unexpected illness 13 13 12.3 Attempted suicide 0 0 0.1
Expected death 26 26 23.4 Other - clinical 0 0 0.5
Unexpected death 0 0 0.6 Other - service delivery 0 0 0.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2020/21) Facility B.C.
Average age of population 86 84
Percent female 60.0% 63.6%
Percent 85 years or older 57.3% 54.1%
Percent younger than 65 years 1.9% 5.7%
Average length of stay (days) 937 900
Percent of residents diagnosed with depression 17.4% 23.4%
Percent of residents dependent in activities of daily living 35.9% 32.4%
Percent of residents in a wheelchair 45.2% 52.1%
Percent of residents with dementia (mild to severe) 44.1% 63.6%
Percent of residents with severe cognitive impairment (includes severe dementia) 51.2% 28.4%
Percent of residents with physically abusive behaviour 10.3% 8.6%
Average index of social engagement 1.8 2.6
Percent of residents with low social engagement 71.2% 50.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2020/21) Facility B.C.
Percent of residents receiving physical therapy 12.1% 10.1%
Percent of residents receiving recreation therapy 85.1% 28.4%
Percent of residents receiving occupational therapy 3.6% 5.6%
Percent of residents receiving depression medication 49.8% 50.5%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.2% 25.7%
Percent of residents with daily physical restraints 14.1% 6.5%
Percent of residents with falls in the last 30 days 12.9% 12.8%
Percent of residents with a worsened pressure ulcer 2.9% 2.3%

Source: Canadian Institute for Health Information

Vaccination Coverage (2020/21) Facility B.C.
Percent of residents vaccinated for influenza 92.9% 88.5%
Percent of health care workers vaccinated for influenza 70.5% 63.4%
Percent of residents vaccinated for COVID-19 96.0% 95.7%

Source: BC Centre for Disease Control